---
title: Exploring AI capabilities in BCM
description: The Business Continuity Management application uses the generative AI skills in ServiceNow Otto for Integrated Risk Management \(IRM\) to summarize issues.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/bcm-exploring-ai-skills.html
release: australia
topic_type: concept
last_updated: "2026-08-05"
reading_time_minutes: 3
keywords: [ServiceNow Otto for IRM]
breadcrumb: [Explore, Business Continuity Management, Governance, Risk, and Compliance]
---

# Exploring AI capabilities in BCM

The Business Continuity Management application uses the generative AI skills in ServiceNow Otto for Integrated Risk Management \(IRM\) to summarize issues.

## ServiceNow Otto for IRM

ServiceNow Otto for IRM provides the following generative AI capabilities:

-   Complete routine IRM tasks with AI-powered assistance embedded in your records.
-   View insights into IRM data without manually parsing through detailed documentation.
-   Identify potential risks early by analyzing patterns in existing data.
-   Access AI-generated insights directly in your workflows.

## ServiceNow Otto for IRM skills and workflows

ServiceNow Otto for IRM includes generative AI capabilities to interpret and act on IRM records more efficiently. These capabilities support tasks such as summarizing issue details, reviewing control effectiveness, identifying risks, and analyzing policy exceptions.

<table id="table_amn_nsd_bhc"><thead><tr><th>

Workflow

</th><th>

Feature

</th><th>

User role

</th></tr></thead><tbody><tr><td>

[Using agentic workflows in IRM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/grc-common-functions/using-agentic-ai-workflows.md) agentic workflow

</td><td>

Use the power of AI agents to generate an action plan and suggest remediation tasks for a GRC issue.

</td><td>

-   sn\_grc\_genai.issue\_user role
-   sn\_irm\_gen\_ai.user role
-   sn\_grc\_genai.issue\_aiagent\_user role

</td></tr></tbody>
</table><table id="table_p1h_lgx_12c"><thead><tr><th>

Generative AI skill

</th><th>

Feature

</th><th>

User role

</th></tr></thead><tbody><tr><td>

[Summarize an issue using ServiceNow Otto for Integrated Risk Management \(IRM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/grc-common-functions/summarize-an-issue.md)

</td><td>

Analyze issue records using generative AI to generate concise summaries, improving organizational efficiency, team coordination, and productivity.

</td><td>

-   sn\_grc\_genai.issue\_user role
-   sn\_irm\_gen\_ai.user role

</td></tr></tbody>
</table>## BCM subscription profiles and generative AI assets

The following table shows different assets and their description.

|Asset|Description|
|-----|-----------|
|GRC Issue agent|Report and manage GRC issues|
|Issue submission agent|Employee Center integrated issue submission|
|Issue resolution agent|AI-assisted issue resolution and remediation|
|Remediation task agent|Automated remediation task generation|
|Issue summarization|Automatic issue summarization and analysis|

## Supporting documentation

To configure and use ServiceNow Otto for IRM, see the following links:

-   [Using agentic workflows in IRM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/grc-common-functions/using-agentic-ai-workflows.md)
-   [Optimize GRC issue resolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/grc-common-functions/generate-grc-issue-resolution.md)
-   [Using ServiceNow Otto for Integrated Risk Management \(IRM\) skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/grc-common-functions/using-now-assist-for-irm-to-summarize-issues.md)
-   [Supporting information for Now Assist for IRM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/grc-common-functions/now-assist-irm-supporting-info.md)
-   [Configure ServiceNow Otto for Integrated Risk Management \(IRM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/grc-common-functions/configure-now-assist-for-irm.md)
-   [Activate skills in Now Assist for IRM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/grc-common-functions/activate-na-skills-in-irm.md)
-   Activate agentic workflows in Now Assist for IRM
-   [Customize the issue summarization skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/grc-common-functions/customize-issue-summarization-skill.md)

**Related topics**  


[Managing issues from Business Continuity Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/managing-issues-in-bcm.md)

[Reporting an issue from Business Continuity Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/grc-iss-rep-frm-bcmws-w-ai.md)

[Issues module integration dependencies with BCM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/issues-bcm-dependencies.md)

[Report an issue](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/report-grc-issue-frm-plan.md)