---
title: Create a workflow state for a compliance case or request
description: Create a workflow state for a compliance case or request to define the life cycle of the case or request using the Compliance Case Management application. GRC State Model is to configure the states and the state transitions that are created as part of the table.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/compliance-case-management/create-workflow-state.html
release: australia
product: Compliance Case Management
classification: compliance-case-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Compliance Case Management, Governance, Risk, and Compliance]
---

# Create a workflow state for a compliance case or request

Create a workflow state for a compliance case or request to define the life cycle of the case or request using the Compliance Case Management application. GRC State Model is to configure the states and the state transitions that are created as part of the table.

## Before you begin

Role required: sn\_compliance\_case\_admin

## About this task

To create new states for the compliance case, the admin must create a new state in the State field of the compliance case table.

## Procedure

1.  Navigate to **All** > **Compliance Case Management** > **State Models**.

2.  Open the state model that you want to add the workflow to.

3.  Select **New** from the GRC workflow states related list.

4.  Fill in the fields on the form.

    For a description of the field values on the Workflow state form, see [Workflow State form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/workflow-state-form.md).

5.  Select **Submit**.


-   **[Workflow State form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/workflow-state-form.md)**  
Use the Workflow State form to define the workflow states in the GRC: Compliance Case Management application.

**Parent Topic:**[Configuring Compliance Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/configure-compliance-case-management.md)