---
title: Download Compliance Case Management
description: Before you run the Compliance Case Management application in your instance, you must download it from the ServiceNow Store.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/compliance-case-management/download-compliance-case-management.html
release: australia
product: Compliance Case Management
classification: compliance-case-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Compliance Case Management, Governance, Risk, and Compliance]
---

# Download Compliance Case Management

Before you run the Compliance Case Management application in your instance, you must download it from the ServiceNow Store.

## Before you begin

Role required: admin

## About this task

The ServiceNow Store application enables you to download the core products and applications. A product contains one or more applications that are licensed as a group. For example, the GRC application is a product.

## Procedure

1.  In the ServiceNow Store application, you must ensure that you have entitlements, or licenses, to the application and its dependent applications.

    **Note:** This process applies only to the applications that are downloaded to the production instances. If you’re downloading the applications to your non-production or development instances, it isn’t necessary to get entitlements. Proceed to [Activate a ServiceNow Store application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/activate-entitled-store-app.md).

2.  Activate the application and run it on your instance.


**Parent Topic:**[Configuring Compliance Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/configure-compliance-case-management.md)