---
title: Activate agentic workflows in ServiceNow Otto for Integrated Risk Management \(IRM\)
description: You must activate agentic workflows that contain a set of LLM instructions with one or more AI agents to execute tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/grc-common-functions/activate-agentic-workflows.html
release: australia
product: GRC Common Functions
classification: grc-common-functions
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Now Assist, generative AI]
breadcrumb: [Configure, ServiceNow Otto for Integrated Risk Management \(IRM\), Common GRC features, Governance, Risk, and Compliance]
---

# Activate agentic workflows in ServiceNow Otto for Integrated Risk Management \(IRM\)

You must activate agentic workflows that contain a set of LLM instructions with one or more AI agents to execute tasks.

## Before you begin

Install the ServiceNow Otto for IRM plugin \(sn\_irm\_gen\_ai\).

Role required: sn\_nowassist\_admin.nsa\_admin or sn\_aia.admin

## Procedure

1.  Navigate to **All** > **AI Agent Studio** > **Overview**.

2.  Select the agentic workflow that you want to activate.

3.  On the agentic workflow page, under the **Add AI agents that can perform these steps** section, select an AI agent.

    \[Omitted image "agentic-wf-connect-ai-agents.png"\] Alt text: Select an AI agent.

4.  On the AI agent page, perform the following steps:

    1.  Under the **Differentiate and define**, review the details and select **Continue** to proceed to the next section.

    2.  Under the **Add tools and information** section, review the details and select **Continue** to proceed to the next section.

    3.  Under the **Define trigger** section, review the details and select **Continue** to proceed to the next section.

    4.  Under the **Toggle display** section, set the status as active.

        \[Omitted image "ai-agent-status-active.png"\] Alt text: Status of the AI agent.

    5.  Select **Save and test**.

    6.  On the Test AI reasoning page, select the **Version** and then enter details for **Task**.

    7.  Select **Start test** to initiate the testing of the AI agent.

5.  Repeat steps 4 for all the AI agents.

6.  On the agentic workflow page, perform the following steps:

    1.  Under the **Define key requirements**, review the details and select **Continue** to proceed to the next section.

    2.  Under the **Add a preferred trigger** section, review the details and select **Continue** to proceed to the next section.

    3.  Under the **Select a UI display** section, set the display as active.

    4.  Select **Save and test**.

    5.  On the Test AI reasoning page, select the **Version** and then enter details for **Task**.

    6.  Select **Start test** to initiate the testing of the agentic workflow.

7.  [Turn on the Now Assist panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/activate-now-assist-panel.md).


## Result

The agentic workflow and all the AI agents within the workflow are activated.