---
title: Issue Summarization skill
description: Use the Issue Summarization skill to view a concise summary of an issue based on its life-cycle data. The skill analyzes the issue’s context and generates a short, readable overview that includes key details such as status, actions, and relevant metadata. This helps you quickly understand the issue without reviewing the full record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/grc-common-functions/issue-summarization-skill.html
release: australia
product: GRC Common Functions
classification: grc-common-functions
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Explore, ServiceNow Otto, Common GRC features, Governance, Risk, and Compliance]
---

# Issue Summarization skill

Use the Issue Summarization skill to view a concise summary of an issue based on its life-cycle data. The skill analyzes the issue’s context and generates a short, readable overview that includes key details such as status, actions, and relevant metadata. This helps you quickly understand the issue without reviewing the full record.

## Issue Summarization skill overview

You can trigger draft AI-generated responses for smart assessment while responding, review the proposed answers, and choose whether to accept, modify, or discard them. This maintains human oversight and allows for customization as needed. After the responses are created an AI summary becomes available which provides a consolidated view of all AI-generated suggestions for an assessment.

When AI generated responses are added, the system verifies:

-   If a question has already been answered manually or through other means, the AI will not override the existing response. This ensures that user input is preserved and respected.
-   In collaborative assessments, each user can generate AI suggestions only once. These suggestions are visible only to the user who generated them. Other collaborators will not see the AI summary or suggestions generated by their peers.