---
title: Supporting information for ServiceNow Otto for Integrated Risk Management \(IRM\)
description: Get a quick overview of the important information that is related to the ServiceNow Otto for Integrated Risk Management \(IRM\) application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/grc-common-functions/now-assist-irm-supporting-info.html
release: australia
product: GRC Common Functions
classification: grc-common-functions
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [ServiceNow Otto, generative AI]
breadcrumb: [Explore, ServiceNow Otto, Common GRC features, Governance, Risk, and Compliance]
---

# Supporting information for ServiceNow Otto for Integrated Risk Management \(IRM\)

Get a quick overview of the important information that is related to the ServiceNow Otto for Integrated Risk Management \(IRM\) application.

## Supported versions

ServiceNow Otto for IRM is supported starting from the Yokohama Patch 3 release.

-   GRC: Regulatory Change Management application: version 20.1.2
-   ServiceNow Otto for IRM application: version 20.1.1

## Supported language models

You can use Azure OpenAI, Google Gemini, or Anthropic Claude on AWS as the AI model providers for supported Now Assist capabilities. Model availability depends on the feature and your ServiceNow Otto subscription. For more information, see [Large language models on the ServiceNow AI Platform®](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/exploring-large-language-models.md).

As of version 22.4.0, ServiceNow Otto for IRM supports Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini models in addition to the previously supported models. The default model for the Issue Summarization skill is Azure OpenAI gpt-5.4-mini.

## Supported user interfaces

The ServiceNow Otto for IRM application includes the skills and agentic workflows that are listed in the following table.

<table id="table_dhw_xcj_d2c"><thead><tr><th>

Interface

</th><th>

Skill

</th><th>

Workflow

</th></tr></thead><tbody><tr><td>

Risk Workspace

</td><td>

-   Issue Summarization
-   Risk Assessment Summarization
-   Recommendation for similar control objectives
-   Rationalization

</td><td rowspan="3">

-   Optimize GRC issue resolution agentic workflow
-   Get Regulatory Insights agentic workflow
-   Generate Regulatory Action Plans agentic workflow

</td></tr><tr><td>

Core UI

</td><td>

Issue Summarization

</td></tr><tr><td>

Compliance Workspace

</td><td>

-   Issue Summarization
-   Regulatory alert summarization
-   Regulatory alert impacted citations
-   Regulatory alert impacted control objectives
-   Regulatory alert impacted controls

</td></tr></tbody>
</table>## Security enhancements

For information about security enhancements for AI agents, see [Implement access control in AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/aia-security-implementation.md).

## Application information

Activate the ServiceNow Otto for IRM store app \(sn\_irm\_gen\_ai\) to use the skills and agentic workflows.

This store app has the following dependencies:

-   ServiceNow Otto for Platform
-   GRC Common generative AI
-   GRC Shared generative AI
-   GRC Compliance generative AI
-   Recommendation Template

For more information, see [Configure ServiceNow Otto for Integrated Risk Management \(IRM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/grc-common-functions/configure-now-assist-for-irm.md).