---
title: Use agentic AI in ServiceNow Otto for Integrated Risk Management \(IRM\)
description: Use agents within an agentic workflow or as standalone agents to achieve specific automated outcomes.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/grc-common-functions/use-agentic-ai-in-risk-sustainability.html
release: australia
product: GRC Common Functions
classification: grc-common-functions
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
keywords: [ServiceNow Otto, agentic AI, generative AI, Gen AI]
breadcrumb: [ServiceNow Otto, Common GRC features, Governance, Risk, and Compliance]
---

# Use agentic AI in ServiceNow Otto for Integrated Risk Management \(IRM\)

Use agents within an agentic workflow or as standalone agents to achieve specific automated outcomes.

**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md).

Find information such as the large language models \(LLM\) supported in Now Assist and security controls that are important considerations for using agentic AI.

For more information on language support, see [Multilingual service for Now Assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/translation-for-now-assist.md) and [Multilingual support for ServiceNow generative AI products](https://www.servicenow.com/community/now-assist-articles/multilingual-support-for-servicenow-generative-ai-products/ta-p/3099258).

## Supported large language models \(LLM\)

**Note:**

-   You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-model-providers.md) to define which options are available, then set the skill-level preferences in the [AI Admin Hub console](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/manage-large-language-models.md). For more information, see [Large language models on the ServiceNow AI Platform®](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/exploring-large-language-models.md).

-   For the Now LLM Service updates, see [Model provider updates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-llm-model-updates.md).

## Security implementation considerations

Enable security implementation to execute AI agents and agentic workflows through access control lists \(ACLs\) and user identities. ACLs provide the Run As capability to let agents and agentic workflows execute actions either as a dynamic user or as an AI user.For more information, see [Implement access control in AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/aia-security-implementation.md).

## Considerations for running the autonomous AI Agents

**Important:** By default, all agent workflow and AI agent records are read-only.

To run the AI agents autonomously, you must first [duplicate the agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/clone-aia-usecase.md), and then proceed with the following steps:

-   Activate the agentic workflow.
-   Activate all agents within the agentic workflow.
-   Activate the trigger to invoke the agentic workflow automatically. The triggers for each agentic workflow must be unique. If you prefer to invoke it manually, activating the trigger isn’t necessary.
-   Azure OpenAI is recommended for ServiceNow Otto for IRM agentic workflows.

## Standalone AI agents

Looking for an AI agent?

-   There may be AI agents installed with ServiceNow Otto that aren’t used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/find-ai-agents.md)
-   To find agents that might not be installed on your instance, visit the [AI Agent Marketplace](https://store.servicenow.com/store/ai-marketplace) on the ServiceNow Store.
-   For information on the standalone ServiceNow Otto for IRM AI agents, see [Standalone AI Agents in ServiceNow Otto for Integrated Risk Management \(IRM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/grc-common-functions/standalone-ai-agents-in-risk-sustainability.md).