---
title: Report issues from the Service Portal
description: When you identify any deficiencies in the controls or improvements that can be made in the organization policies, report an issue from the ServiceNow, Inc. Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/grc-risk-management-workspace/report-issues-from-serviceportal.html
release: australia
product: GRC: Risk Management Workspace
classification: grc-risk-management-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manually create issues, Use, Risk Management, Governance, Risk, and Compliance]
---

# Report issues from the Service Portal

When you identify any deficiencies in the controls or improvements that can be made in the organization policies, report an issue from the ServiceNow, Inc. Service Portal.

## Before you begin

Role required: ServiceNow user

## Procedure

1.  In the Service Portal, click **Catalog** > **Browse by Categories**.

2.  Click **Governance Risk and Compliance** and then click **Report Issue**.

3.  On the form, fill in the following fields:

<table id="table_hwl_c3b_clb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Enter a brief description of the issue

</td><td>

Brief description of the issue.

</td></tr><tr><td>

Enter a detailed description of the issue

</td><td>

Detailed description of the issue.

</td></tr><tr><td>

Enter possible suggestions to address the issue

</td><td>

Potential suggestions to address the issue.

</td></tr><tr><td>

Which entity is the issue related to?

</td><td>

Entity related to the issue.

</td></tr><tr><td>

Which control objective is the issue related to?

</td><td>

Control objective related to the issue.**Note:**

This field appears only if Policy and Compliance Management is installed.

</td></tr><tr><td>

Which control is the issue related to?

</td><td>

Control inherited from item generation process. The control objective is read-only field. When you select the control, the control objective is auto-populated.

</td></tr></tbody>
</table>4.  Click **Submit**.

5.  To view all the issues you have reported, navigate to **GRC &gt; My Reported Issues**.


**Parent Topic:**[Manually create GRC issues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/audit-management/t_CreateAnIssue.md)