---
title: Rating Scale Record form
description: Use the Rating Scale Record form to set up the default importance rating scale to define the parameters of the rating scale for your business services.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/importance-and-impact-rating-scale-reference.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Set up the Importance and Impact Tolerance Rating Scale, Completing general administrative tasks, Configure, Operational Resilience, Governance, Risk, and Compliance]
---

# Rating Scale Record form

Use the Rating Scale Record form to set up the default importance rating scale to define the parameters of the rating scale for your business services.

## Rating Scale Record form

For a description of the field values, see the following table.

<table id="table_FloorForm"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Importance

</td><td>

Importance scale for the service. Available options are as follows:-   **1- Most critical**
-   **2- Somewhat critical**
-   **3- Less critical**
-   **4- Not critical**

</td></tr><tr><td>

Color

</td><td>

Color for the selected tolerance rating. Available options are:-   none
-   blue
-   brown
-   critical
-   gray
-   green
-   green-yellow
-   high
-   info
-   low
-   magenta
-   moderate
-   orange
-   pink
-   positive
-   purple
-   teal
-   warning
-   yellow

</td></tr><tr><td>

Order

</td><td>

Order for the defined importance and tolerance duration.

</td></tr><tr><td>

Minimum

</td><td>

Minimum score for the tolerance level of the disruption.

</td></tr><tr><td>

Maximum

</td><td>

Maximum score for the tolerance level of the disruption.

</td></tr><tr><td>

Impact tolerance

</td><td>

Impact tolerance duration in days as per the defined importance of the service.

</td></tr><tr><td>

Impact tolerance icon

</td><td>

Impact tolerance icon for the selected tolerance rating.

</td></tr></tbody>
</table>