---
title: Creating or adding an issue
description: You can associate an issue with multiple objects such as controls, control objectives, risks, and so on in Operational Resilience Workspace. You can add an existing issue or create an issue for a business service or a scenario analysis in the Operational Resilience application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/issue-architecture-changes.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage, Operational Resilience, Governance, Risk, and Compliance]
---

# Creating or adding an issue

You can associate an issue with multiple objects such as controls, control objectives, risks, and so on in Operational Resilience Workspace. You can add an existing issue or create an issue for a business service or a scenario analysis in the Operational Resilience application.

Issues are used to capture the current problems or gaps that have been observed in the application environment. You can also track a plan of action to remediate the gaps.

With the new issue architecture, you can associate an existing issue with the controls or risks. You can also create an issue where you can now specify one or multiple controls, control objectives, risks, risk statements, citations that are impacted by the issue.

In Operational Resilience, you can add an existing issue or create an issue for a given business service or a scenario analysis. A sample **Issues** tab for a business service is shown in the following example.

\[Omitted image "issue-tab-for-a-service.png"\] Alt text: Sample Issues tab for a business service.

When you select **New** on the **Issues** tab to create an issue for a business service or a scenario analysis, the Create New Issue form is displayed as shown in the following example.

\[Omitted image "create-new-issue-form.png"\] Alt text: Sample Create New Issue form.

For the descriptions of the field values on the Create New Issue form, see [Create Issue form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/create-new-issue-opres-ws.md).