---
title: Work with acknowledgements using the Service Portal
description: After you have received a request to provide acknowledgement for a policy, you have the option of working with the request in the ServiceNow AI Platform, or you can perform your actions in the ServiceNow Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/policy-and-compliance-management/ack-using-service-portal.html
release: australia
product: Policy and Compliance Management
classification: policy-and-compliance-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Acknowledge policy, Manage, Classic UI, Use, Policy and Compliance Management, Governance, Risk, and Compliance]
---

# Work with acknowledgements using the Service Portal

After you have received a request to provide acknowledgement for a policy, you have the option of working with the request in the ServiceNow AI Platform, or you can perform your actions in the ServiceNow Service Portal.

## Before you begin

Role required: sn\_grc.business\_user, sn\_grc.business\_user\_lite, sn\_grc\_emp\_user.grc\_employee

## Procedure

1.  Navigate to the ServiceNow Service Portal.

2.  In the header bar, navigate to **GRC** > **My Policy Acknowledgements**.

    All pending policy acknowledgement requests assigned to you appear.

3.  To view details of the request, click **View**.

    \[Omitted image "view-policy-ack.png"\] Alt text: View a policy acknowledgement request on the service portal

    **Note:** The actions you can perform on the policy acknowledgement depend on how the acknowledgement campaign was configured, as follows.

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**If the policy is in compliance**

</td><td>

Click **Accept**.

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**If the policy is not in compliance and you are allowed to decline the request**

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Click **Decline**.

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**If you do not want to respond, and you want to opt out**

</td><td>

Click [**Request Exception**](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/request-policy-exception.md).

</td></tr></tbody>
</table>
**Parent Topic:**[Acknowledge a policy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/ack-policy.md)