---
title: Create a Now Support Case for UCF-CCH account integration information
description: After establishing your UCF CCH account, use the Now Support Service Portal to initiate the account integration process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/policy-and-compliance-management/create-hi-request-ucf-integration.html
release: australia
product: Policy and Compliance Management
classification: policy-and-compliance-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [integrate with UCF Common Controls Hub, Configure UCF integration using UCF CCH, Manage UCF integration, Classic UI, Use, Policy and Compliance Management, Governance, Risk, and Compliance]
---

# Create a Now Support Case for UCF-CCH account integration information

After establishing your UCF CCH account, use the Now Support Service Portal to initiate the account integration process.

## Before you begin

Sign up for a UCF CCH account and customize your basic subscription to include API Access. A user with the UCF administrator role must log into the CCH account and generate the API key.

**Note:** The previous arrangement for free access to UCF content inclusive of your GRC license ended November 30, 2018. All customers must purchase a subscription from Unified Compliance directly.

Role required: admin

## Procedure

1.  After activating the Compliance UCF plugin, sign in to the [Hi Service Portal](https://support.servicenow.com/nav_to.do?uri=%2Fhisp).

2.  Click **Get Help**.

    \[Omitted image "get-help.png"\] Alt text: Get help icon shown

3.  Click **Open a Case**.

4.  Fill out the **Create Case** form.

<table id="table_hi_serv_portal"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Subject

</td><td>

A brief description of the case.

</td></tr><tr><td>

Description

</td><td>

Describe the issue and provide the following information: -   Enter `I have activated the new GRC: Compliance UCF (com.sn_comp_ucf) plugin. I have already subscribed to the UCF CCH. I am requesting that you provide me with the necessary OAuth information to complete the integration.`
-   Include your company name and company account number.
-   Include the requester’s name, business email address, and phone number.
 **Note:** By providing your company and requester contact information, you authorize ServiceNow® customer service to contact and share that information with Network Frontiers, a third party, to complete your UCF CCH account enrollment.

</td></tr><tr><td>

How can we help you?

</td><td>

Click **Request**.

</td></tr><tr><td>

Attachments \(screenshots, logs, etc.\)

</td><td>

Attach screenshots, as necessary.

</td></tr><tr><td>

Which of your instances are affected?

</td><td>

Enter your company's GRC instance.

</td></tr><tr><td>

What is the impact?

</td><td>

Select your answer.

</td></tr></tbody>
</table>5.  Click **Submit**.

    Customer Service and Support initiates the OAuth integration process and contacts the requester with the integration information.


**Parent Topic:**[Integrate with UCF Common Controls Hub to manage compliance frameworks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/c_UCF.md)