---
title: Set up GRC Virtual Agent
description: Set up the Governance, Risk, and Compliance Virtual Agent to request an exception to a policy or a control objective from the Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/policy-and-compliance-management/grc-virtual-agent-for-policy-exception.html
release: australia
product: Policy and Compliance Management
classification: policy-and-compliance-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Enhancement steps, Implement, Policy and Compliance Management, Governance, Risk, and Compliance]
---

# Set up GRC Virtual Agent

Set up the Governance, Risk, and Compliance Virtual Agent to request an exception to a policy or a control objective from the Service Portal.

## Before you begin

Role required: sn\_risk.admin.

Customers must have the following plugins activated for setting up the GRC Virtual Agent:

-   Glide Virtual agent \(com.glide.cs.chatbot\) activated with a valid license.
-   GRC
-   Policy and Compliance Management.

## About this task

A virtual agent chatbot enables customers to request an exception. The chatbot assists the customers by saving their time. The information exchanged during the conversation flow enables the chatbot to fulfill a user request or assist a user in completing a task.

## Procedure

1.  Navigate to **All** > **Service Portal** > **Service Portal Configuration**.

2.  Click **Page Editor**.

3.  In the search field, type `Index`.

4.  Click **Service Portal index**.

5.  At the top of the page, click **Edit Service Portal \(index\) page in Designer**.

6.  In the Filter Widget search field, type `Virtual Agent Service Portal Widget` and drag and drop the widget anywhere on the screen.

    You can see the chat icon at the bottom-right of the screen.\[Omitted image "chat\_icon.png"\] Alt text: Virtual agent chat icon


**Parent Topic:**[Policy and Compliance Management enhancement steps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/policy-compliance-optional-steps.md)