---
title: Policy and Compliance Management enhancement steps
description: After you have set up the Policy and Compliance Management base system, you can perform the procedures listed in the following sections to enhance the functionality of the application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/policy-and-compliance-management/policy-compliance-optional-steps.html
release: australia
product: Policy and Compliance Management
classification: policy-and-compliance-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Implement, Policy and Compliance Management, Governance, Risk, and Compliance]
---

# Policy and Compliance Management enhancement steps

After you have set up the Policy and Compliance Management base system, you can perform the procedures listed in the following sections to enhance the functionality of the application.

-   **[Create a GRC article template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/t_CreateArticleTemplate.md)**  
Policy and Compliance managers can create templates for policy article publishing.
-   **[Create or deactivate a citation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/t_CreateCitations.md)**  
Usually, authority documents, citations, and control objectives are downloaded from a third-party provider. However, citations can be created manually from an authority document. The **Active** option in a citation indicates whether the citation is active or inactive.
-   **[Set notification properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/policy-compliance-properties.md)**  
After an acknowledgement request has been sent to an audience, different reminder notifications are sent based on the timeliness and state of the response. Properties allow you to configure the notifications.
-   **[Set up GRC Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/grc-virtual-agent-for-policy-exception.md)**  
Set up the Governance, Risk, and Compliance Virtual Agent to request an exception to a policy or a control objective from the Service Portal.
-   **[Allow policy exception requests from other applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/allow-other-app-policy-except.md)**  
Starting with Version 10.1, you can leverage new policy exception capabilities in Policy and Compliance Management from within other applications.
-   **[GRC Approval Configurator for approving policy exceptions and extensions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/grc-approval-configurator-for-policy-extension-and-exception.md)**  
Users can now manage policy exceptions and extensions with granular, multi-level approval flows using the GRC Approval Configurator.

**Parent Topic:**[Implementing Policy and Compliance Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/policy-compliance-impl-overview.md)

**Related topics**  


[Managing mobile experience for GRC Policy and Compliance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/mobile-policy_compliance-ovrvw.md)

[Create a GRC article template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/t_CreateArticleTemplate.md)

[Create or deactivate a citation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/t_CreateCitations.md)

[Set notification properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/policy-compliance-properties.md)

[Set up GRC Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/grc-virtual-agent-for-policy-exception.md)

[Allow policy exception requests from other applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/allow-other-app-policy-except.md)