---
title: Add causes and consequences to a privacy case
description: Define the root cause for the reported privacy case or event and its consequences on the organization using the Privacy Case Management application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/privacy-workspace/add-causes-consequences.html
release: australia
product: Privacy Workspace
classification: privacy-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, Privacy Case Management, Privacy Management, Governance, Risk, and Compliance]
---

# Add causes and consequences to a privacy case

Define the root cause for the reported privacy case or event and its consequences on the organization using the Privacy Case Management application.

## Before you begin

Role required: sn\_privacy\_case.privacy\_case\_analyst

## About this task

You can add multiple causes to a privacy case and define a primary cause. Any privacy case can only have one primary cause. You can also add a cause that is suspected but not confirmed. Apart from specifying the primary the cause, you can specify the consequence and any remediation measures taken to address the case.

## Procedure

1.  Navigate to **All** > **Privacy Management** > **Privacy Workspace**.

2.  Select the list icon \[Omitted image "ws-list-icon.png"\].

3.  Select **All Cases**.

4.  Open the case for which you want to add a cause and consequence.

5.  Select **New**.

6.  On the **Cause and consequence** form, fill in the fields.

    For a description of the field values on the **Cause and consequence** form, see [Cause and consequence form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/privacy-workspace/cause-and-consequence-form.md).

7.  Select **Save**.


-   **[Cause and consequence form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/privacy-workspace/cause-and-consequence-form.md)**  
Learn about the fields on the cause and consequence form. Use this form to define cause and consequence in the Privacy Case Management application.

**Parent Topic:**[Using Privacy Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/privacy-workspace/using-pcm.md)