---
title: Modify email templates
description: You can modify the email templates to align the messages with your organization’s branding, or to add disclaimers required by regional regulations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/privacy-workspace/modify-email-templates.html
release: australia
product: Privacy Workspace
classification: privacy-workspace
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, Personal Data Rights \(PDR\), Privacy Management, Governance, Risk, and Compliance]
---

# Modify email templates

You can modify the email templates to align the messages with your organization’s branding, or to add disclaimers required by regional regulations.

## Before you begin

Role required: sn\_grc\_pdr.pdr\_admin

## About this task

The following email notifications are sent to the requesters when they use the external facing PDR form:

-   **Verification email**

    Sends verification code to validate their email address.

-   **Acknowledgment email**

    Notifies requesters that their privacy request has been received and is being processed.

-   **Proof of authorization email**

    Requests proof of authorization from authorized agents who submit requests on behalf of someone.


## Procedure

1.  Navigate to **All** > **System Mailboxes** > **Outbound** > **Outbox**.

2.  Select the email template \(verification, acknowledgment, or proof of authorization email\) that you want to add.

3.  After making the changes, select **Preview email** and review the changes.

4.  Save the changes by selecting **Update**.


**Parent Topic:**[Using Personal Data Rights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/privacy-workspace/using-personal-data-right.md)