---
title: Create an issue related to regulatory tasks
description: Create an issue as part of the regulatory change tasks and source document tasks workflow to capture any problems or exceptions that are observed during the workflow. You can create and view issues related to regulatory tasks using the issues related list.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/regulatory-change-management-service-portal/create-and-view-issues.html
release: australia
product: Regulatory Change Management Service Portal
classification: regulatory-change-management-service-portal
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, Regulatory Change Management, Governance, Risk, and Compliance]
---

# Create an issue related to regulatory tasks

Create an issue as part of the regulatory change tasks and source document tasks workflow to capture any problems or exceptions that are observed during the workflow. You can create and view issues related to regulatory tasks using the issues related list.

## Before you begin

Role required: sn\_grc\_reg\_change.manager, sn\_grc\_reg\_change.user

## About this task

A new module titled as Issue is introduced in the Regulatory Change Management application.

## Procedure

1.  Navigate to **Application** > **Regulatory Change Management** > **Issue** to create and view issues related to the regulatory tasks using the issues related list.

2.  Use the following modules to get a filtered list of the issues.

    |Field|Description|
    |-----|-----------|
    |My Open Issues|View open issues assigned to a user.|
    |All Open Issues|View all open issues.|
    |All Unassigned Issues|View all issues not assigned to any user.|
    |All Grouped Issues|View all issues grouped by category or assignment.|
    |All Issues|View all issues related to the Regulatory Tasks.|

3.  Create a new record by selecting **New** and fill in the form.

4.  Edit an issue record, delete an issue record or export multiple records.

    -   Select **Edit** to make any required updates and then select **Update**.
    -   Select the check box of the issues you want to remove, then **Delete** and **Delete All**.
    -   Select the check box of the issues you want to export, the file type and delivery type and then **Export**.

<table id="table_vmx_lkd_xhc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

File Type

</td><td>

Format options available when exporting issues.-   Excel
-   CSV
-   JSON
-   PDF


</td></tr><tr><td>

Delivery Type

</td><td>

By selecting **Download** or **Email**, the list of issues can be exported as a downloaded file or email.

</td></tr></tbody>
</table>
## Result

You can view the issues related to the Regulatory tasks in the respective modules.

## What to do next

For information about how to enable or disable menu items, see [Enable/disable application menu](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/t_EnDisableAppMenuOrMod.md).