--- title: Manage access for your third-party contacts description: View your existing third-party contacts and adjust their information and access permissions as needed by using Third-party Risk Management. When you keep the contact details up to date, you can help to avoid your third-party contacts from getting unauthorized access or losing authorized access to the third-party portal. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/third-party-risk-management/tprm-manage-tp-contact.html release: australia product: Third-party Risk Management classification: third-party-risk-management topic_type: task last_updated: "2026-09-10" reading_time_minutes: 3 breadcrumb: [Manage the third-party portal, Third-party Risk Management, Governance, Risk, and Compliance] --- # Manage access for your third-party contacts View your existing third-party contacts and adjust their information and access permissions as needed by using Third-party Risk Management. When you keep the contact details up to date, you can help to avoid your third-party contacts from getting unauthorized access or losing authorized access to the third-party portal. ## Before you begin The third-party risk \(TPR\) manager must contact a team member with the admin role to delete a contact, lock out a contact, set a password, or reset a password. **Note:** This content applies to your organization's internal management of third-party contacts. This is the admin interface used by TPR managers and assessors in your TPRM instance. For guidance on how third-party contacts manage their team members' access through the portal \(SAE\), see [Managing the Third-party portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/vendor-portal.md). Role required: sn\_vdr\_risk\_asmt.vendor\_risk\_manager. Admin access is required to delete a contact, lock out a contact, set a password, or reset a password. ## About this task Your third-party contacts are external users at the third-party organization. They use the third-party portal to securely organize, prioritize, and perform tasks like responding to questionnaires for assessments and communicating with your risk-assessment staff about issues. You can also adjust the access to the third-party portal and permissions for your third-party contacts. ## Procedure 1. Navigate to **All** > **Third-party Risk Management** > **Third Parties** > **Third-party Contacts** to view your existing third-party contacts. The number of contacts is listed for each third party on the third-party contacts page. 2. Select the third party that you want to view the list of associated contacts for and then select the third-party contact. \[Omitted image "tprm-manage-tp-contact.png"\] Alt text: Third-party contact's information and the relevant buttons, options, and related link locations on the form. For a description of each action, refer to the steps that follow. 3. Manage the access to the portal for your third-party contacts.
Option Description
**Deactivate the account** Deactivate the account by clearing the **Active** check box. After you deactivate the account, the third-party contact can't log in or appear in the list of associated contacts.
**Resend Invite** Resend an email invitation for accessing the third-party contact portal by selecting the **Resend Invite** related link. The email contains a link to the third-party portal and login credentials.
**Delete Contact** Remove the snc\_external role from the third-party contact and deactivate the third-party contact by selecting the **Delete Contact** related link.
**Locked out** Lock out the third-party contact by selecting the **Locked out** option. After you lock out the third-party contact, that person can't log in. The contact record remains active, but portal access is blocked.
**Set password** Generate a new password and send it to the third-party contact by selecting **Set Password**.
**Reset a password** Send an email with a link for resetting a third-party contact's password by selecting the **Reset a password** related link. Additional setup by your team member with the admin role is required.
4. Select **Update**. **Note:** For more information on setting up third-party contacts, see [Set up third-party contacts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-tp-contact-config.md) and [Enable email with third-party contacts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/set_sys_props_for_email.md). **Related topics** [Managing the Third-party portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/vendor-portal.md) [Set up third-party contacts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-tp-contact-config.md) [Third-party portal contact roles and permissions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-portal-contact-roles.md) [Invite a contact to the third-party portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-portal-invite-contact.md) [Deactivate a third-party portal contact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-portal-deactivate-contact.md)