--- title: Monitoring the due diligence request process description: TPR managers and TPR admins can perform a wide variety of tasks from the due diligence management dashboard. They can work on all processes in the workflow for a due diligence request: IRQs, external due diligence, approval, contract risk, and closed requests. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/third-party-risk-management/tprm-ws-dd-mgt-pg-overview.html release: australia product: Third-party Risk Management classification: third-party-risk-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 4 breadcrumb: [Monitor third-party risk, Third-party Risk Management, Governance, Risk, and Compliance] --- # Monitoring the due diligence request process TPR managers and TPR admins can perform a wide variety of tasks from the due diligence management dashboard. They can work on all processes in the workflow for a due diligence request: IRQs, external due diligence, approval, contract risk, and closed requests. For each due diligence request, the system auto-assigns a unique ID number that starts with the text DDR. You can access the Due diligence management page from many locations by selecting the **DDR** number for any due diligence request. The page opens to the **Details** tab. Typically, you start from the [TPRM Home page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-ws-home-page.md). \[Omitted image "tprm-ws-dd-rqst-page-details-tab.png"\] Alt text: Due diligence request details for the third party. ## Monitoring processes from the request management page - **Viewing basic information about a request on the Details tab** From the Details tab, you can view and adjust the due diligence request information for a third party. You can also log external-facing comments and private work notes, attach files, and track request updates in the activity stream. See [Due diligence request process management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-ws-dd-mgt-pg-details-tab.md). - **Monitoring the IRQ process** The first internal step after an engagement request is approved is to start the IRQ process to scope the risk by determining the third party's risk score. You can access the Due diligence management page from many locations by selecting the **DDR** number for any due diligence request. See [IRQ process management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-ws-dd-mgt-pg-irq-tab.md). - **Monitoring the external due diligence process** Select a VRA **Number** to open the external assessments page in the Due diligence management page. See [Third-party \(external\) risk assessment management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-ws-dd-mgt-pg-extrnl-assessment.md). - **Monitoring the approval process** You can view the list of users who can approve or reject a DD request and also view the details of their approval actions. In addition, you can view the approval levels for a request. See [Approval process management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-ws-dd-mgt-pg-approvals.md). - **View the risk intelligence scores for a third party** The information on the **Risk intelligence scores** tab comes from risk intelligence provider services. Select any link to drill into the settings and scores. See [Viewing risk intelligence scores](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-ws-tab-risk-intel-scores.md). - **Monitoring the Contract risk process** Protect your organization's interests, as the Third-party risk contract negotiator, often the corporate counsel, by incorporating specific contractual provisions so that you can address the risks identified using the Third-party Risk Management application. See [Accessing DD requests that are in the contract risk process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-ws-dd-mgt-pg-contract-risk.md). ## Actions on the Due diligence management pages **Tip:** When you create \(or the system generates\) a new record \(for example, a request for due diligence or a task\), the system auto-assigns a unique ID number that helps to identify the type of data in the record. You can use the ID number to search for or filter the item you want to work on. See [Unique ID numbers for TPRM records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/third-party-risk-management/tprm-records-chars-in-number.md).
Action Description
Start onboarding For requests in the New state, this button enables the TPR manager to start the process.
Discuss Select **Discuss** to send a message to other users. The message is recorded in the **Activity** section of the **Details** tab.
Save Select **Save** to save any change you made to a value on any tab.
… Delete Select **Delete** to delete the record of the engagement request.
Working in the Compose section The **Compose section** on the **Details** tab enables you to permanently add text to the record. The Activity section is updated with any actions on issues and tasks, submissions to TP contacts, and also with work notes and comments that users add to the record. Add text in the following fields as needed: - **Work notes \(Private\)**: Information about the third-party risk assessment. Work notes are visible only to internal users who are assigned to the process. - **Comments**: Comments about the third-party risk assessment are visible both to internal users and to third-party contacts.
Adding an attachment Select **Browse** in the **Attachments** section to select and add an attachment.