---
title: Managing Operational Resilience
description: Starting with GRC version 16.x.x, a new workspace has been introduced for the GRC: Operational Resilience application. You can use Operational Resilience Workspace for managing your resilience tasks and monitoring the resilience metrics from a single dashboard.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/working-in-opres-ws.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Operational Resilience, Governance, Risk, and Compliance]
---

# Managing Operational Resilience

Starting with GRC version 16.x.x, a new workspace has been introduced for the GRC: Operational Resilience application. You can use Operational Resilience Workspace for managing your resilience tasks and monitoring the resilience metrics from a single dashboard.

## Overview of Operational Resilience Workspace

Operational Resilience Workspace provides a single-pane view for an improved User Experience \(UX\) and a simplified user journey. The highlights of Operational Resilience Workspace are as follows:

-   Configure the resilience tasks by using the interactive forms.
-   Visualize the resilience metrics on the dashboard.
-   Track the risks, controls, and issues from the GRC applications on the related tabs in the Service form.
-   Remediate the incidents, outages, vulnerabilities, and change requests for a business service.

You can view the data visualization components of the resilience metrics on the following pages:

-   Home page: The Home page displays the status of the services and the pillars on the dashboard.
-   Tasks page: The Tasks page displays your individual tasks and your team's tasks on the dashboard.
-   List page: The List page displays the configurable resilience tasks, such as the importance and impact tolerance assessment or a scenario analysis in the list format.

The Home page, Tasks page, and List page are displayed in the following examples.

\[Omitted image "home-page.png"\] Alt text: Home page.

\[Omitted image "tasks-page.png"\] Alt text: Tasks page.

\[Omitted image "list-page.png"\] Alt text: List page.

## Roles required to access Operational Resilience Workspace

You can access Operational Resilience Workspace with the following user roles:

-   Operational Resilience administrator \[sn\_oper\_res.admin\]
-   Operational Resilience manager \[sn\_oper\_res.manager\]
-   Operational Resilience user \[sn\_oper\_res.user\]

**Note:** For information on the administrative tasks, see [Completing general administrative tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/admin-module-tasks.md).

## Configurable features in Operational Resilience Workspace

You can configure the following Operational Resilience features in Operational Resilience Workspace:

-   Importance and impact tolerance assessments
-   Scenario analyses
-   Self-attestations
-   Business services
-   Operational vulnerability