---
title: Email notifications for the Investigative Case Type
description: Email notifications are automatically triggered by the Investigative Case Management. In Public Sector Digital Services, notifications can result from an agent action, a response needed from an agent or constituent, or from an update on a case status.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/government-industry/email-notifications-in-icm.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Case Workspace, Investigative Case Management, Playbooks and Solutions, Configure agent workspaces, Configure, Public Sector Digital Services \(PSDS\)]
---

# Email notifications for the Investigative Case Type

Email notifications are automatically triggered by the Investigative Case Management. In Public Sector Digital Services, notifications can result from an agent action, a response needed from an agent or constituent, or from an update on a case status.

Email notifications in the Investigative Case Management workspace are automatically sent to the investigator \(case agent\) when:

-   A case is assigned to the agent.
-   The assigned to field is modified.
-   The case has been inactive for 10 days.