---
title: Configure the Investigative case summarization skill in ServiceNow Otto for Public Sector Digital Services \(PSDS\)
description: Activate and customize the Investigative case summarization skill in the ServiceNow Otto for Public Sector Digital Services \(PSDS\) application so that investigators can use the generative AI skills in CSM Configurable Workspace and in Public Sector Digital Services Core UI.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/government-industry/now-assist-psds-config-inv-case-summ.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Activate ServiceNow Otto skills, Configure, ServiceNow Otto for PSDS, Public Sector Digital Services \(PSDS\)]
---

# Configure the Investigative case summarization skill in ServiceNow Otto for Public Sector Digital Services \(PSDS\)

Activate and customize the Investigative case summarization skill in the ServiceNow Otto for Public Sector Digital Services \(PSDS\) application so that investigators can use the generative AI skills in CSM Configurable Workspace and in Public Sector Digital Services Core UI.

## Before you begin

**Important:** Some generative AI skills, agents, and agentic workflows are turned on by default. The default behavior works as follows:

-   **New customers**

    When you install an AI product, designated generative AI skills, AI agents, or agentic workflows are turned on automatically.

-   **Existing customers who are upgrading \(starting with Zurich Patch 4\)**

    There is no change to skills, agents, or agentic workflows that are currently enabled and customized.

    An AI asset is turned on if:

    -   The AI plugin is installed, but the asset was never turned on.
    -   An admin has never adjusted roles for the skill.
    An AI asset is not turned on if:

    -   The asset was previously turned on, and then turned off again.
    -   An admin has adjusted roles for the asset.

For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills-on-by-default.md).

-   Confirm that the following applications and plugins are installed:

    -   ServiceNow Otto for Public Sector Digital Services \(PSDS\)
    -   Investigative Case Management
    **Note:** AI Admin Hub and ServiceNow Otto® for Platform \(sn\_genai\_platform\) plugins must be installed.

-   Perform this task in your ServiceNow instance, ensuring the ServiceNow Otto for Public Sector Digital Services \(PSDS\) Application scope is selected.
-   Role required: admin

## Procedure

1.  Navigate to **All** > **AI Admin Hub** > **AI Skills**.

2.  In the workflow list, select **Customer** > **PSDS**.

3.  On the card for the Investigative case summarization Al skill, select **Activate Skill**.

    \[Omitted image "psds-nowassist-ics-activate.png"\] Alt text: Investigative case summarization Al skill card that displays the skill to be activated.

4.  In the General details section, select **Save and continue**.

5.  In the View input section, select **Save and continue**.

6.  In the Customize prompt section, select **Save and continue**.

7.  Define how the skill is available to your users.

8.  Configure user access on the pop-up modal to specify who can utilize this skill.

    Access control lists \(ACLs\) are implemented to identify the users permitted to access this skill, and are generated automatically.

9.  Toggle the Display property to **On** in the In-product card and ServiceNow Otto panel to configure where to display the case summarization.

    This is what allows the case summarization card to show in the Investigative Case Management workspace page.

10. Review your choices and select **Activate** to complete the skill customization.

11. Verify that the skill is activated on the Investigative case summarization skill card.

    \[Omitted image "psds-doc-screening-skill-activated.png"\] Alt text: Investigative case summary Al skill is active.