---
title: Configure ServiceNow Otto for Public Sector Digital Services \(PSDS\)
description: If you have the admin role, you can configure the ServiceNow Otto for Public Sector Digital Services \(PSDS\) application so that your agents and managers can use the generative-AI skills in CRM Workspace and in Core UI.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/government-industry/now-assist-psds-configuring.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [ServiceNow Otto for PSDS, Public Sector Digital Services \(PSDS\)]
---

# Configure ServiceNow Otto for Public Sector Digital Services \(PSDS\)

If you have the admin role, you can configure the ServiceNow Otto for Public Sector Digital Services \(PSDS\) application so that your agents and managers can use the generative-AI skills in CRM Workspace and in Core UI.

Use the AI Admin Hub console to configure ServiceNow Otto for Public Sector Digital Services \(PSDS\). This console contains everything that you need to install the available ServiceNow Otto plugins and configure generative AI skills. For additional information, see [Overview tab in AI Admin Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configuring-now-assist.md).

The following table lists the features and skills that are available for use with ServiceNow Otto for Public Sector Digital Services \(PSDS\) and are accessible through the AI Admin Hub console.

<table id="table_vbs_4wm_m3c"><thead><tr><th>

Available Features

</th><th>

Skills

</th></tr></thead><tbody><tr><td>

Document

</td><td>

Document screening

</td></tr><tr><td>

Chat

</td><td>

-   Chat summarization
-   Chat recommendation
-   Sidebar recommendation

</td></tr><tr><td>

Case

</td><td>

-   Investigative case summarization
-   Government case summarization

</td></tr><tr><td>

Search

</td><td>

-   Legislation summarization
-   Search summarization
-   Extract Q&amp;A answers from knowledge base articles upon search

</td></tr></tbody>
</table>**Note:**

Now LLM Service is currently the only provider for this application's skills.