---
title: Configure Case Management in Public Sector Digital Services
description: Set up case management features to enable agents and constituents to create cases as needed and work to resolve those cases. Create the necessary case types to handle specific types of public services, issues, and requests. Configure service definitions to create connections between products, services, and case types.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/government-industry/psds-config-case-management.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure agent workspaces, Configure, Public Sector Digital Services \(PSDS\)]
---

# Configure Case Management in Public Sector Digital Services

Set up case management features to enable agents and constituents to create cases as needed and work to resolve those cases. Create the necessary case types to handle specific types of public services, issues, and requests. Configure service definitions to create connections between products, services, and case types.