---
title: Case Routing in Public Sector Digital Services
description: Set up Advanced Work Assignment \(AWA\) to automatically route cases to the appropriate government service agents in CRM Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/government-industry/psds-config-case-routing.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure agent workspaces, Configure, Public Sector Digital Services \(PSDS\)]
---

# Case Routing in Public Sector Digital Services

Set up Advanced Work Assignment \(AWA\) to automatically route cases to the appropriate government service agents in CRM Workspace.