---
title: Configure License and Permit Eligibility Framework in License and Permit Playbook
description: The eligibility criteria in License and Permit Playbook allows an agent to confirm whether an applicant is eligible for the specific license or permit requested.​
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/government-industry/psds-configure-eligibility-lpr.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [License and Permit Playbook, Playbooks and Solutions, Configure agent workspaces, Configure, Public Sector Digital Services \(PSDS\)]
---

# Configure License and Permit Eligibility Framework in License and Permit Playbook

The eligibility criteria in License and Permit Playbook allows an agent to confirm whether an applicant is eligible for the specific license or permit requested.​

The License and Permit Playbook uses eligibility criteria, a series of questions posed to an applicant, to determine whether they are eligible to apply for a license or permit. Using a set eligibility criteria for applications routed through the License and Permit Playbook may aid in deflecting applications in which the applicant is not eligible to obtain a license or permit.

Pre-Eligibility criteria is established by performing the following activities:

1.  Creating a Pre-Eligibility Decision Table. For more information, see [Create a Pre-Eligibility Decision Table in License and Permit Playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-eligibility-decision-table-lp.md).
2.  Updating the Public Sector Digital Services Pre-Eligibility Configuration decision table

For each new License & Permit product, a new pre-eligibility decision table must be created.

If the applicant fulfills all the eligibility criteria, then the agent can proceed in creating a case for the applicant.​ If the applicant does not fulfill at least one of the eligibility criteria, an agent cannot proceed in creating a case for the applicant.