---
title: Analytics and Reporting Solutions for Public Sector Digital Services
description: Platform Analytics Solutions contain prepackaged Platform Analytics content for use with other ServiceNow AI Platform products. Finish the following sentence with a short statement on the business use case for this Solution. For example: This Analytics and Reporting Solution helps you track trends in incidents and plan your incident management strategy going forward.This Platform Analytics Solution provides KPIs and benchmarks to measure the government services provided to constituents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/government-industry/psds-content-pack.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [Analytics and reporting for public sector digital services, PSDS Analytics and reporting]
breadcrumb: [Public Sector Digital Services \(PSDS\)]
---

# Analytics and Reporting Solutions for Public Sector Digital Services

Platform Analytics Solutions contain prepackaged Platform Analytics content for use with other ServiceNow AI Platform products. This Platform Analytics Solution provides KPIs and benchmarks to measure the government services provided to constituents.

## Required roles

The following roles and tasks are associated with this Solution:

-   ServiceNow AI Platform administrator \(admin\): Install and activate this Analytics and Reporting Solution and make any necessary changes to system properties.
-   Platform Analytics administrator \(pa\_admin\): Review the indicators, breakdowns, widgets, and dashboards. Set up and start data collection. Share the dashboards with appropriate stakeholders.

-   **[Constituent Service dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/constituent-services-dashboard.md)**  
Use this dashboard to monitor the health of citizen services, gain insights on how efficiently government cases are handled, and assess the overall performance of services offered.
-   **[Public Services Performance Overview dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/public-services-performance-dashboard.md)**  
Use the Public Services Performance Overview dashboard to assess key performance indicators and data visualizations on public services offered to and requested by constituents, businesses, and agencies.