---
title: Exploring the Information Request Playbook
description: The Information Request Playbook provides an end-to-end workflow for handling public record and information requests submitted by public sector end users under the Freedom of Information Act \(FOIA\).
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/government-industry/psds-exploring-pbs-information-request.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Playbooks, Playbooks and Solutions, Explore, Public Sector Digital Services \(PSDS\)]
---

# Exploring the Information Request Playbook

The Information Request Playbook provides an end-to-end workflow for handling public record and information requests submitted by public sector end users under the Freedom of Information Act \(FOIA\).

\[Omitted image "psds\_irp\_base\_functional\_flow.png"\] Alt text: Information Request Playbook workflow