---
title: Install and configure playbooks and other solutions in Public Sector Digital Services
description: Install one or more applications available for use with Public Sector Digital Services. You can then configure the features available for submitting requests and routing requests to case agents and other personas.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/government-industry/psds-install-playbooks-solutions.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Configure agent workspaces, Configure, Public Sector Digital Services \(PSDS\)]
---

# Install and configure playbooks and other solutions in Public Sector Digital Services

Install one or more applications available for use with Public Sector Digital Services. You can then configure the features available for submitting requests and routing requests to case agents and other personas.

The following applications are available with Public Sector Digital Services that enable you to create and use playbooks and other solutions as an end-to-end workflow for handling constituent applications and requests. For more information on installing and configuring each application, see the corresponding pages below.

## Solutions

<table id="table_pkt_tl4_zbc" class="nav-card"><tbody><tr><td>

[Investigative Case Management\[Omitted image "bus-vulnerability-management-systems.svg"\] Alt text:Organize, track, and resolve investigations at all levels of government.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-config-investigative-case-management.md)

</td><td>

[Grants Management\[Omitted image "bus-explore-careers.svg"\] Alt text:Handle applications for grants submitted by public sector users.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/configuring-grants-management-playbook.md)

</td><td>

 

</td></tr></tbody>
</table>## Playbooks

<table id="table_pgl_nbl_c3c" class="nav-card"><tbody><tr><td>

[Social Benefits Playbook\[Omitted image "bus-handshake.svg"\] Alt text:Handle applications for social benefit programs.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/configuring-social-benefit-playbook.md)

</td><td>

[License and Permit Playbook\[Omitted image "bus-profile.svg"\] Alt text:Handle license and permit requests.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/configuring-license-permit-playbook.md)

</td><td>

[Information Request Playbook\[Omitted image "bus-discover.svg"\] Alt text:Handle public record and information requests.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/configuring-information-request-playbook.md)

</td></tr><tr><td>

 

</td><td>

[Service Request Playbook\[Omitted image "bus-demand-management.svg"\] Alt text:Handle non-emergency service requests.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/configuring-service-request-playbook.md)

</td><td>

 

</td></tr></tbody>
</table>