---
title: Configure Virtual Agent for License and Permit Playbook
description: The License and Permit Playbook includes Virtual Agent \(VA\) capabilities. Virtual Agent functionality allows constituents to serve themselves by engaging with a messaging interface, featuring pre-built conversations powered by artificial intelligence. Constituents can utilize the Virtual Agent to initiate new license/permit applications, access existing applications, check application status, and more.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/government-industry/psds-lpr-configure-va.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [License and Permit Playbook, Playbooks and Solutions, Configure agent workspaces, Configure, Public Sector Digital Services \(PSDS\)]
---

# Configure Virtual Agent for License and Permit Playbook

The License and Permit Playbook includes Virtual Agent \(VA\) capabilities. Virtual Agent functionality allows constituents to serve themselves by engaging with a messaging interface, featuring pre-built conversations powered by artificial intelligence. Constituents can utilize the Virtual Agent to initiate new license/permit applications, access existing applications, check application status, and more.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Agent Chat** > **GSP Chat**, and set the status to **Active**.

2.  Navigate to **All** > **Virtual Agent**.

3.  Duplicate the **Prompt License/Permit**, **Update License/Permit Case**, and **Create License Permit Case** topic blocks.

4.  Set the duplicated versions of the **Prompt License/Permit**, **Update License/Permit Case**, and **Create License Permit Case** topic blocks to **Active**.

5.  Set the **Start a License Permit License Permit Application** topic block to active.

6.  Open the duplicated version of the **Prompt License/Permit** topic block, and select the **License/Permit Products** component.

7.  Modify the node name to the preferred text.

8.  Select the script icon to open the editor.

9.  Modify the table name to the preferred case type within the script.

10. Select **Save**.