---
title: Manage a business contact or related party from an Application
description: Additional business contacts can be edited or removed by a government service agent before a license or permit case reaches the Process stage.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/government-industry/psds-multi-party-remove-business-contact.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [Edit or remove a business contact or related party, Edit contacts for a License and Permit application]
breadcrumb: [Using License and Permit Playbook, Playbooks, Use, Public Sector Digital Services \(PSDS\)]
---

# Manage a business contact or related party from an Application

Additional business contacts can be edited or removed by a government service agent before a license or permit case reaches the Process stage.

## Before you begin

Role required: sn\_gsm.constituent\_agent, sn\_gsm.relationship\_agent, sn\_gsm.government\_service\_manager, sn\_gsm.business\_agent, sn\_gsm.agency\_constituent\_agent, sn\_gsm.agency\_manager, sn\_gsm.agency\_agent

## Procedure

1.  Open the License and Permit Playbook by navigating to Lists in the CRM Workspace.

2.  Navigate to the **License and Permit Requests** list and select **All**.

3.  Open the License or Permit Request case that you want to remove a business contact from.

    **Note:** Related parties can only be edited if the case is in the **Intake** or **Review** stage.

4.  Navigate to the **Add related parties** activity in the Intake stage of License and Permit Playbook.

5.  Select the delete icon \[Omitted image "psds-lpr-trash-icon.png"\] Alt text: delete icon next to the business contact you want to delete, or the edit icon \[Omitted image "edit-icon.png"\] Alt text: edit icon next to the business contact you want to edit.

6.  Select **Save** once you’re finished editing the related party information.

7.  Select **Mark Complete** to save the activity.