---
title: Configure Restricted Caller Access \(RCA\) privilege settings
description: Define cross-scope access to an application, application resource \(such as an access control role, a business rule, a UI action, or a script include\), or event. You can use a requested RCA to grant store apps access to protected resources in the ServiceNow AI Platform without the need to wait for the next family release.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/government-industry/psds-rca-setup.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Information Request Playbook, Playbooks and Solutions, Configure agent workspaces, Configure, Public Sector Digital Services \(PSDS\)]
---

# Configure Restricted Caller Access \(RCA\) privilege settings

Define cross-scope access to an application, application resource \(such as an access control role, a business rule, a UI action, or a script include\), or event. You can use a requested RCA to grant store apps access to protected resources in the ServiceNow AI Platform without the need to wait for the next family release.

## About this task

If you have the system admin or application admin role, you can review requested RCAs and approve and deny them. You can even use these settings to allow or deny requests for access.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Case Types** > **Manage Case Types**.

2.  Validate there is a record for Information Request and the short description is 'Manage requests for FOIA/public records.

3.  Create a case from a list in Workspace and validate the fields are populated correctly.