--- title: Government Service Portal service catalog description: The following services are base system public service catalog items offered in the Government Service Portal. locale: en-US canonical_url: https://www.servicenow.com/docs/r/government-industry/psds-service-catalog-list.html release: australia topic_type: reference last_updated: "2026-03-12" reading_time_minutes: 5 breadcrumb: [Reference, Public Sector Digital Services \(PSDS\)] --- # Government Service Portal service catalog The following services are base system public service catalog items offered in the Government Service Portal. These services display automatically for registered users. When a user uses one of these catalog items to submit a request, it automatically maps the case to certain pre-built requests. . For information on how to set up and customize the public services offered by your agency \(and displayed in your Government Service Portal service catalog\), see [Configure the portal service catalog for a constituent, business, or agency](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/configure-services-offered.md). A user can go to the service catalog and create a case using the categories and sub-categories outlined in the following table. ## Public Service Request Catalog Items |Category|Subcategory| |Description| |--------|-----------|---|-----------| |Animal|N/A|Aggressive Animal|Report truly aggressive animals as opposed to animals that are merely barking or running at large| |Abused and Neglected Animal|Report an injured, abused, neglected or, otherwise, in danger domestic animal.| |Injured Animal|Report any non-owned animal in the public way, public place, city park, on a pole, electrical wire, or train tracks that is injured or sick.| |Wildlife, Stray or Dead Animal Pickup|Report and request the removal of a dead wild or stray animal from the public right-of-way| |Housing, Buildings, and Structures|Housing|Abandoned Vehicle \(Private Property\)|Report abandoned vehicles on private occupied property, private vacant property and public vacant lots/property.| |Housing Inspection, Animal|Report residential animal problems such as animal feces, too many animals and/or exotic animals on occupied private property.| |Housing Inspection, Fire Protection|Report damaged or lack of proper fire protection equipment \(e.g., fire extinguisher, fire escape, smoke alarms\) in residential rental property| |Housing Inspection, Vacant Residential Property|Report a residential property which has become open to casual entry by the public and represents a hazard to the community.| |Illegal Flyers|Report illegal flyers posted on private property.| |Garbage, Recycling & Graffiti|Garbage|Damaged Garbage Bin Replacement|Submit a request for replacement of a damaged garbage bin| |Public Trash Can Issue|Report overflowing public trash cans to be emptied| |Illegal Dumping|Report report large amounts of trash bags or more, bulk items, or building materials that appeared overnight or a witnessed act of dumping from a vehicle| |Missed Residential Garbage|Report missed residential garbage collection| |Recycling|Missed Recycling|Report missed residential recycling collection| |Graffiti|Graffiti Removal|Report graffiti on private or public property| |Parks and Trees|Parks|Park Cans|Request to have overflowing trash cans and trash around cans removed from Recreation & Parks properties| |Park Maintenance|Request maintenance at within public park or at a park structure \(e.g., pavilion or gazebo\). Typical park maintenance requests include trash on grounds, basketball replacement, tennis/basketball court repairs, fences repairs, bench repairs, masonry work, water fountain repairs and other outside water leaks.| |Trees|Street Tree Down|Report a loose or fallen limb from a city street tree that is a hazard to transit or public safety| |Street Tree Inspection|Request an inspection of a City street tree that may need removal or pruning.| |Tree Planting Request|Requests to plant a tree on the City parkway in front of your house.| |Tree Removal Request|Request to remove a dead or diseased tree on the public way.| |Public Safety|N/A|Equipment Noise Complaint|Report excessive noise coming from air conditioners, compressors, generators, or any other piece of industrial or commercial equipment.| |Spills or Dumping in Natural Water Ways|Report pollution into rivers, lakes, canal, or sewers.| |Water Supply Issues|Report issues with water supply or no water to property| |Streets and Sidewalks|Streets|Street Cleaning Request|Request for curb to curb sweeping the debris off the street by a street sweeping machine| |Water On Street|Report water that remains on the street due to broken fire hydrants, drains etc.| |Remove Obstruction in the Right of Way \(ROW\)|Report items such as concrete poles, wood, tools, car parts, etc., that are obstructing the Right of Way \(ROW\)| |Potholes|Report a pothole \(surface level damage to a street or a depression/hollow in a road surface caused by wear or subsidence.\)| |Sidewalks|Sidewalk Inspection Request|Report the condition of City sidewalks or accessibility \(ADA\) ramp issues| |Traffic and Parking|Parking|Broken Parking Meter|Report a broken parking meter| |Parking Complaint|Report suspected illegal parking| |Traffic|Damaged or Missing 'Do Not Enter' signs|Report maintenance issues to damaged or missing "Do Not Enter" signs.| |Damaged or Missing Stop Signs|Report maintenance issues to damaged or missing "Stop" signs| |Damaged or Missing Street Name Sign|Report a damaged or missing street name sign in need of replacement or repair| |Traffic Signal Out|Report traffic signals and/or pedestrian crosswalk signals that are not working or are flashing| |Water & Sewer|Sewer|Sewer Investigation|Report any sewer related issues such as sewer/sanitary manhole cover damage/missing, an odor of sewage with no visual evidence, or maintenance of tree roots in a sewer drain which could cause a backup.| |Water|Sewer Overflow|Report sewer water leaking or overflowing from outside pipes.| |Water Meter Cover Missing or Damaged|Report a missing or damaged water meter cover.| |Water Odor or Bad Taste|Report any unusual smell or taste associated with a dwelling's tap water.| |Open Hydrant|Report water flowing from a hydrant nozzle.| ## Information Request Catalog Items
Category Description
FOIA Request Submit a request to obtain FOlA information that is not readily available as part of this government agency's normal business services.
Public Request Submit a request to obtain public information that is not readily available as part of this government agency's normal business services.
## License and Permit Request Catalog Items |Category|Description| |--------|-----------| |Request License|Submit an application for a commercial fishing license.| ## Social Benefits Request Catalog Items |Category|Description| |--------|-----------| |Apply for Nutrition Assistance|Request financial assistance for individuals and families to afford food.| |Apply for Unemployment Insurance|Request temporary cash benefits for workers who have become unemployed through no fault of their own and are currently capable of, available for, and actively seeking work.| |Request Vocational Rehabilitation Services|Request support for individuals with intellectual and developmental disabilities.|