--- title: Add entities to an investigative case using Investigative Case Management Entity Management description: Add an associated entity to an investigative case for increased tracking and traceability surrounding all assets related to the case.Add an associate person to an investigative case. This person can be a subject, victim, witness, or another category.Add property items that are related to an investigative case created in the Investigative Case Management application.Add locations that are related to an investigative case created in the Investigative Case Management application.Add investigative events or incident events that are related to an investigative case created in the Investigative Case Management application.Add vehicles that are related to an investigative case created in the Investigative Case Management application.Add organizations that are related to an investigative case created in the Investigative Case Management application.Add firearms that are related to an investigative case created in the Investigative Case Management application. locale: en-US canonical_url: https://www.servicenow.com/docs/r/government-industry/psds-using-icm-add-entities.html release: australia topic_type: concept last_updated: "2026-03-09" reading_time_minutes: 13 breadcrumb: [Using Entity Management, Investigative Case Management, Solutions, Use, Public Sector Digital Services \(PSDS\)] --- # Add entities to an investigative case using Investigative Case Management Entity Management Add an associated entity to an investigative case for increased tracking and traceability surrounding all assets related to the case. You can add the following entities to a case using the Investigative Case Management Entity Management feature. ## Add an associated person to an Investigative case Add an associate person to an investigative case. This person can be a subject, victim, witness, or another category. ### Before you begin Role required: icm.investigator, supervisory\_agent ### About this task **Note:** Not all of the fields are mandatory, but there is a minimum amount of information required for the record to be considered complete and thus searchable within the case workspace. For more information on entity completeness rules, see [Completeness Rules by Investigative Case Management Entity Type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-icm-ref-entity-man-completeness-rules.md). **Note:** Adding a person through the Persons tab does not affect roles at the user level. ### Procedure 1. Navigate to the CRM Workspace and select **My active cases**. Alternatively, you can select a case using the CRM Workspace Lists menu by selecting **Lists** > **Investigative Cases** > **All** and selecting the case. 2. Select the case you wish to add a person entity record to. 3. Select the **Persons** tab. 4. On the form, fill in the fields with identifying information. For more information about the form fields used to capture the details of the persons record, see [ICM Entity Management Person form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-icm-ref-case-forms-enm-pers.md). 5. Enter a brief description of the relationship this person has to the case, then select **Save**. The person is now associated to the case as a witness, victim, subject, or other category. 6. Once other entities have been added to the case, you can link them to any number of persons associated with the case. For example, if you've already added a vehicle in the Vehicle entity tab, you can associate this person with the vehicle. To do so, select **Link Associated Entity**, and select the existing entity via the dropdown. ## Add a related property to an investigative case Add property items that are related to an investigative case created in the Investigative Case Management application. ### Before you begin Role required: icm.investigator, supervisory\_agent ### About this task **Note:** Not all of the fields are mandatory, but there is a minimum amount of information required for the record to be considered complete and thus searchable within the case workspace. For more information on entity completeness rules, see [Completeness Rules by Investigative Case Management Entity Type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-icm-ref-entity-man-completeness-rules.md). ### Procedure 1. Navigate to the CRM Workspace and select **My active cases**. Alternatively, you can select a case using the CRM Workspace Lists menu by selecting **Lists** > **Investigative Cases** > **All** and selecting the case. 2. Select the case you wish to add a property entity to. 3. Select the **Property** tab. 4. On the form, fill in the fields with information about the property. For more information about the form fields used to capture the details of the property record, see [ICM Entity Management Property form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-icm-ref-case-forms-enm-prop.md). 5. Enter a brief description of the relationship this property has to the case, then select **Save**. 6. Once other entities have been added to the case, you can link them to any number of entities associated with the case. For example, if you've already added a person in the Persons entity tab, you can associate this property with the person. To do so, select **Link Associated Entity**, and select the existing entity via the dropdown. ## Add a location to an investigative case Add locations that are related to an investigative case created in the Investigative Case Management application. ### Before you begin Role required: icm.investigator, supervisory\_agent ### About this task **Note:** Not all of the fields are mandatory, but there is a minimum amount of information required for the record to be considered complete and thus searchable within the case workspace. For more information on entity completeness rules, see [Completeness Rules by Investigative Case Management Entity Type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-icm-ref-entity-man-completeness-rules.md). ### Procedure 1. Navigate to the CRM Workspace and select **My active cases**. Alternatively, you can select a case using the CRM Workspace Lists menu by selecting **Lists** > **Investigative Cases** > **All** and selecting the case. 2. Select the case you wish to add a location entity to. 3. Select the **Location** tab. 4. On the form, fill in the fields with information about the location. For more information about the form fields used to capture the details of the location record, see [ICM Entity Management Location form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-icm-ref-case-forms-enm-loc.md). 5. Enter a brief description of the relationship this location has to the case, then select **Save**. 6. Once other entities have been added to the case, you can link them to any number of entities associated with the case. For example, if you've already added a person in the Persons entity tab, you can associate this location with the person. To do so, select **Link Associated Entity**, and select the existing entity via the dropdown. ## Add an associated event to an investigative case Add investigative events or incident events that are related to an investigative case created in the Investigative Case Management application. ### Before you begin Role required: icm.investigator, supervisory\_agent ### About this task With Investigative Case Management, investigators can create incident and investigation event records to help capture the timeline for important events that happen during the investigation, and the timeline of the investigation itself. The entity tab list can be filtered by investigation events or incident events. **Note:** Not all of the fields are mandatory, but there is a minimum amount of information required for the record to be considered complete and thus searchable within the case workspace. For more information on entity completeness rules, see [Completeness Rules by Investigative Case Management Entity Type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-icm-ref-entity-man-completeness-rules.md). ### Procedure 1. Navigate to the CRM Workspace and select **My active cases**. Alternatively, you can select a case using the CRM Workspace Lists menu by selecting **Lists** > **Investigative Cases** > **All** and selecting the case. 2. Select the case you wish to add a Event entity to. 3. Select the **Event** tab. 4. Select the event type, **Investigations** or **Incident**. 5. On the form, fill in the fields with information about the event, such as the event details, and date and time. For more information about the form fields used to capture the details of the event record, see [ICM Entity Management Events form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-icm-ref-case-forms-enm-evnt.md). 6. Enter a brief description of the relationship this event has to the case, then select **Save**. 7. Once other entities have been added to the case, you can link them to any number of entities associated with the case. For example, if you've already added a location in the Locations entity tab, you can associate this event with the location. To do so, select **Link Associated Entity**, and select the existing entity via the dropdown. ## Add an associated vehicle to an investigative case Add vehicles that are related to an investigative case created in the Investigative Case Management application. ### Before you begin Role required: icm.investigator, supervisory\_agent ### About this task **Note:** Not all of the fields are mandatory, but there is a minimum amount of information required for the record to be considered complete and thus searchable within the case workspace. For more information on entity completeness rules, see [Completeness Rules by Investigative Case Management Entity Type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-icm-ref-entity-man-completeness-rules.md). ### Procedure 1. Navigate to the CRM Workspace and select **My active cases**. Alternatively, you can select a case using the CRM Workspace Lists menu by selecting **Lists** > **Investigative Cases** > **All** and selecting the case. 2. Select the case you wish to add a vehicle entity to. 3. Select the **Vehicle** tab. 4. On the form, fill in the fields with identifying information about the vehicle. For more information about the form fields used to capture the details of the vehicle record, see [ICM Entity Management Vehicle form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-icm-ref-case-forms-enm-veh.md). 5. Enter a brief description of the relationship this vehicle has to the case, then select **Save**. 6. Once other entities have been added to the case, you can link them to any number of entities associated with the case. For example, if you've already added a location in the Locations entity tab, you can associate this vehicle with the location. To do so, select **Link Associated Entity**, and select the existing entity via the dropdown. ## Add an associated organization to an investigative case Add organizations that are related to an investigative case created in the Investigative Case Management application. ### Before you begin Role required: icm.investigator, supervisory\_agent ### About this task **Note:** Not all of fields are mandatory, but there is a minimum amount of information required for the record to be considered complete and thus searchable within the case workspace. For more information on entity completeness rules, see [Completeness Rules by Investigative Case Management Entity Type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-icm-ref-entity-man-completeness-rules.md). ### Procedure 1. Navigate to the CRM Workspace and select **My active cases**. Alternatively, you can select a case using the CRM Workspace Lists menu by selecting **Lists** > **Investigative Cases** > **All** and selecting the case. 2. Select the case you wish to add a organization entity to. 3. Select the **Organization** tab. 4. On the form, fill in the fields with identifying information about the organization. For more information about the form fields used to capture the details of the organization record, see [ICM Entity Management Organization form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-icm-ref-case-forms-enm-org.md). 5. Enter a brief description of the relationship this organization has to the case, then select **Save**. 6. Once other entities have been added to the case, you can link them to any number of entities associated with the case. For example, if you've already added a location in the Location entity tab, you can associate this organization with the location. To do so, select **Link Associated Entity**, and select the existing entity via the dropdown. ## Add an associated firearm to an investigative case Add firearms that are related to an investigative case created in the Investigative Case Management application. ### Before you begin Role required: icm.investigator, supervisory\_agent ### About this task With Investigative Case Management, Investigators can create and manage a centralized firearms master index to unify firearm records across several investigations. This master index stores critical identifiers, traits, and historical data in a dedicated Firearms tab, and allows firearms to be linked to related entities \(persons, events, cases, evidence, organizations, locations, property\) within the case. Users are able to add new firearms, view existing ones in a related tab or list, and edit them, and view audit logs for all firearm record changes and relationship updates. **Note:** Not all of the fields are mandatory, but there is a minimum amount of information required for the record to be considered complete and thus searchable within the case workspace. For more information on entity completeness rules, see [Completeness Rules by Investigative Case Management Entity Type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-icm-ref-entity-man-completeness-rules.md). ### Procedure 1. Navigate to the CRM Workspace and select **My active cases**. Alternatively, you can select a case using the CRM Workspace Lists menu by selecting **Lists** > **Investigative Cases** > **All** and selecting the case. 2. Select the case you wish to add a firearm entity to. 3. Select the **Firearm** tab. 4. On the form, fill in the fields with identifying information about the firearm. Each firearm profile stores critical identifiers, traits, and historical data. For more information about the form fields used to capture the details of the organization record, see [ICM Entity Management Firearm form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-icm-ref-case-forms-enm-fir.md). 5. Enter a brief description of the relationship that this firearm has to the case, then select **Save**. 6. Once other entities have been added to the case, you can link them to any number of entities associated with the case. For example, if you've already added a persons record via the Persons entity tab, you can associate this firearm entity record with the person. To do this, select **Link Associated Entity**, and select the existing entity via the dropdown.