---
title: Configure the security classification of an evidence record in Investigative Case Management
description: You can change and configure the security classification of an evidence record for labeling purposes.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/government-industry/psds-using-icm-evidence-classification.html
release: australia
topic_type: task
last_updated: "2026-03-13"
reading_time_minutes: 1
breadcrumb: [Using Evidence Management, Investigative Case Management, Solutions, Use, Public Sector Digital Services \(PSDS\)]
---

# Configure the security classification of an evidence record in Investigative Case Management

You can change and configure the security classification of an evidence record for labeling purposes.

## Before you begin

Role required: icm.investigator, supervisory\_agent, admin

## About this task

**Note:** A user without write access to evidence cannot create a Chain of Custody log.

Investigative Case Management Evidence Management allows investigators and supervisory agents to delegate access to individual evidence items. An evidence record can have the following security classifications:

<table id="table_s4x_rd2_43c"><thead><tr><th>

Classification

</th><th>

Access Level

</th></tr></thead><tbody><tr><td>

Public

</td><td>

 

</td></tr><tr><td>

Internal Use Only

</td><td>

 

</td></tr><tr><td>

Confidential

</td><td>

-   Investigator assigned to the case
-   Supervisory Agent
-   Special Agent in Charge

</td></tr><tr><td>

Restricted

</td><td>

-   Investigator assigned to the case
-   Supervisory Agent
-   Special Agent in Charge

</td></tr><tr><td>

Law enforcement sensitive \(LES\)

</td><td>

 

</td></tr><tr><td>

Privileged

</td><td>

 

</td></tr><tr><td>

Personally Identifiable Information \(PII\)

</td><td>

 

</td></tr><tr><td>

Protected Health Information \(PHI\)

</td><td>

 

</td></tr><tr><td>

Classified Confidential 

</td><td>

Special Agent in Charge

</td></tr><tr><td>

Classified Secret 

</td><td>

Special Agent in Charge

</td></tr><tr><td>

Classified Top Secret 

</td><td>

Special Agent in Charge

</td></tr><tr><td>

For Official Use Only \(FOUO\)

</td><td>

 

</td></tr><tr><td>

Evidence Under Seal 

</td><td>

Admin

</td></tr></tbody>
</table>.

## Procedure

1.  Navigate to the CRM Workspace and select **My active cases**.

    Alternatively, you can select a case using the CRM Workspace Lists menu by selecting **Lists** &gt; **Investigative Cases** &gt; **All** and selecting the case.

2.  Select the case you wish to update the evidence security classification for.

    You can only edit the security classification for one evidence record at a time.

3.  Select the **Evidence** tab, and select the evidence record you wish to update the evidence security classification for.

4.  In the **Security Classification** dropdown, select one of the following:

    -   Public
    -   Internal Use Only
    -   Confidential
    -   Restricted
    -   Law enforcement sensitive \(LES\)
    -   Privileged
    -   Personally Identifiable Information \(PII\)
    -   Protected Health Information \(PHI\)
    -   Classified Confidential
    -   Classified Secret
    -   Classified Top Secret
    -   For Official Use Only \(FOUO\)
    -   Evidence Under Seal
5.  Select whether or not you need to restrict access to the evidence record.

6.  Select **Save**.