---
title: Activate Customer Central for viewing profile information
description: Install Customer Central using Customer Service Guided Setup so that agents can have a complete view of constituent, business, or agency information in Public Sector Digital Services.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/government-industry/public-sector-enable-customer-central.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [CRM Workspace, Configure agent workspaces, Configure, Public Sector Digital Services \(PSDS\)]
---

# Activate Customer Central for viewing profile information

Install Customer Central using Customer Service Guided Setup so that agents can have a complete view of constituent, business, or agency information in Public Sector Digital Services.

## Before you begin

Role required: admin

## About this task

Customer Central displays all the touchpoints that a constituent, business, or agency has with a government center or agency, in the form of information cards. For more information on Customer Central and how it functions with CRM Workspace, see [Customer Central](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/customer-central.md).

## Procedure

1.  Navigate to **All** > **Customer Service** > **Administration** > **Guided Setup**.

2.  In the section **Customer Central - Customer Information for CSM Configurable Workspace**, locate the list of tasks for setting up the configurable workspace.

3.  Select **Activate Customer Central** to install the plugin.

    After installation, one of the following tabs is available on the interaction record:

    -   The **Constituent Information** tab when the **Constituent** tab is populated.
    -   The **Business Information** tab when the **Business** tab is populated.
    -   The **Agency Information** tab when the **Agency** tab is populated.
    You can perform other changes to this layout, as needed. For more information, see [Configure the Customer Information view using the CSM Configurable Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/cust-central-configure-info-tab.md).


**Parent Topic:**[Set up the CRM Workspace for Public Sector Digital Services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/setting-up-csm-fsm.md)