---
title: Using Public Sector Digital Services
description: Learn how public sector agencies help constituents and businesses with digital services and resolve their issues.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/government-industry/using-public-sector-digital-services.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Public Sector Digital Services \(PSDS\)]
---

# Using Public Sector Digital Services

Learn how public sector agencies help constituents and businesses with digital services and resolve their issues.

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[Government Service Portal \[Omitted image "ind-government.svg"\] Alt text: Report issues, request public records, search for information, and seek assistance from a government service agent— all within a customizable interface.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/using-psds-government-service-portal-overview.md)

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[Playbooks \[Omitted image "bus-service-catalog.svg"\] Alt text: Guide government agents through the lifecycle of a license and permit, social benefit program, government record, public information, or non-emergency service request case.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-using-playbooks-overview.md)

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[CRM Workspace\[Omitted image "bus-agent-workspace-1.svg"\] Alt text: Set up CSM Configurable Workspace and expand the Workspace UI to optimize agent government service processes.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-using-csm-workspace.md)

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[Portals \[Omitted image "bus-service-portal.svg"\] Alt text: A one-stop shop to manage and submit public service requests, or applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-using-portals.md)

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[Virtual Agent \[Omitted image "bus-customer-service-agent.svg"\] Alt text: Use Virtual Agent to create chatbot conversations tailored to public sector use cases.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/using-va-for-public-sector-digital-services.md)

</td><td>

[Mobile Agent \[Omitted image "bus-mobile-phone.svg"\] Alt text: Enable the development of public sector applications for the delivery of digital services to constituents, such as benefits, licenses, and service requests.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-using-mobile-agent.md)

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[ServiceNow Otto® \[Omitted image "bus-artificial-intelligence.svg"\] Alt text: Use ServiceNow Otto for PSDS to enhance user productivity and efficiency through proactive experiences using generative AI.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/now-assist-psds-using.md)

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