---
title: Track your cases from the Government Service Portal in Public Sector Digital Services
description: Track your service request, information request, or license/permit request cases in the Government Service Portal by viewing a list of your cases and selecting the ones that you want to see more details about. Here, you can respond to an agent's inquiry, view a response, or see if there are any next steps required to resolve the case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/government-industry/view-cases-government-service-portal-user.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Government Service Portal, Portals, Use, Public Sector Digital Services \(PSDS\)]
---

# Track your cases from the Government Service Portal in Public Sector Digital Services

Track your service request, information request, or license/permit request cases in the Government Service Portal by viewing a list of your cases and selecting the ones that you want to see more details about. Here, you can respond to an agent's inquiry, view a response, or see if there are any next steps required to resolve the case.

## Before you begin

Role required: sn\_gsm.constituent

## About this task

Selecting a case opens a form with the following sections:

-   A record of activity on the case, including added attachments or any interactions between the requester and the license and permit request case agent.
-   Tasks or actions that must be taken on the user's part, such as accepting or rejecting a case outcome.
-   The case details, including contact information, the case number, and the case's stage and status.
-   Any attached files.

## Procedure

1.  In the Government Service Portal portal header, navigate to **Your Cases**.

    The following table lists the case categories that are visible:

<table id="table_uc3_m2l_gvb"><thead><tr><th>

Category

</th><th>

Description

</th></tr></thead><tbody><tr><td>

All Cases

</td><td>

List of all cases.

</td></tr><tr><td>

Action Needed

</td><td>

Cases in the Resolved state that are awaiting a constituent response.

</td></tr><tr><td>

Your Cases

</td><td>

Cases that haven’t yet been submitted for resolution.

</td></tr><tr><td>

Your Requests

</td><td>

Cases that have been submitted for resolution and are awaiting an agent response.

</td></tr><tr><td>

Your Service Requests

</td><td>

All service request cases that a user has access to. The Service Requests list shows the following fields:-   Service Request Number
-   Short Description
-   Constituent, Business, or Business Contact
-   State
-   Reported on


</td></tr><tr><td>

Your Information Requests

</td><td>

All information request cases that a user has access to. The Information Requests list shows the following fields:-   Information Request Number
-   Short Description
-   Constituent, Business, or Business Contact
-   State
-   Reported on


</td></tr><tr><td>

Your Licenses/Permits

</td><td>

All license and permit request cases that a user has access to. The License and Permit Requests list shows the following fields:-   License and Permit Request Number
-   Short Description
-   Consumer, Business, or Business contact
-   State
-   Reported on


</td></tr></tbody>
</table>2.  In your list of cases, select the case number that you want to view more information about.

3.  If you want to add a message for an agent, enter the message, and select **Post**.

    Your message becomes part of the case conversation. All responses from the agent are also included in the conversation, and you can see responses from other agents here.