---
title: Configuring Care Team Operations for Healthcare IT
description: The following setup steps need to occur before using Care Team Operations for Healthcare IT.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/configuring-cto-it.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Care Team Operations for Healthcare IT, Healthcare Operations, Healthcare and Life Sciences]
---

# Configuring Care Team Operations for Healthcare IT

The following setup steps need to occur before using Care Team Operations for Healthcare IT.

## Configuration overview

1.  [Install Care Team Operations for Healthcare IT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/cto-it-activate.md)

    You can install the Care Team Operations for Healthcare IT application \(sn\_cto\_hcit\) if you have the admin role.

2.  [Assign roles to Care Team Operations for Healthcare IT users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/cto-it-set-up-roles.md)

    Ensure that the correct roles are assigned to users of Care Team Operations for Healthcare IT.

3.  [Create healthcare organizations for your healthcare IT support teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/cto-it-create-orgs.md)

    Create healthcare organizations to represent your fulfilling organizations for Healthcare IT cases.

4.  [Add members to your Healthcare IT support organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/cto-it-add-members-orgs.md)

    Add members to your Healthcare IT support organization to provide visibility and access to Healthcare IT cases.

5.  [Create a group for all location support agents in Care Team Operations for Healthcare IT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/cto-it-create-support-agent-group.md)

    Create a group for location support agents with the sn\_cto\_hcit.loc\_support\_agent assigned so that users added to this group inherits the collection of roles for Care Team Operations for Healthcare IT.

6.  [Create a group for all location managers in Care Team Operations for Healthcare IT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/cto-it-create-manager-group.md)

    Create a group for location managers with the sn\_customerservice.svc\_location\_manager assigned so that users added to this group will inherit the collection of roles for Care Team Operations for Healthcare IT.

7.  [Set up assignment groups for Care Team Operations for Healthcare IT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/cto-it-assignment-groups.md)

    Associate assignment groups with your healthcare organizations to ensure cases are assigned to the correct healthcare organizations.

8.  [Modify state decision tables in Care Team Operations for Healthcare IT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/cto-it-modify-decision-tables.md)

    Use Decision Builder to change the state mappings for cases and incidents in Care Team Operations for Healthcare IT.