---
title: Service Catalog installed with Care Team Operations for Environmental Services
description: The Care Team Operations for Environmental Services service catalog is organized into a hierarchy of EVS-related categories and subcategories that care teams commonly report.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/cto-evs-service-catalog.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Reference, Care Team Operations for Environmental Services, Healthcare Operations, Healthcare and Life Sciences]
---

# Service Catalog installed with Care Team Operations for Environmental Services

The Care Team Operations for Environmental Services service catalog is organized into a hierarchy of EVS-related categories and subcategories that care teams commonly report.

|Name|Short Description|Description|
|----|-----------------|-----------|
|Housekeeping and Sanitation Services|Request daily cleaning, terminal cleaning, and high-touch surface disinfection.|Includes requests for daily cleaning, terminal cleaning \(isolation room, standard discharge, enhanced/STAT\), and high-touch surface disinfection.|
|Waste Management Services|Request regulated medical waste disposal, general trash pickup, and recycling.|Encompasses regulated medical waste disposal \(sharps, trash room maintenance, biohazard pickup\), general trash pickup, and recycling requests.|
|Infection Prevention Support|Request enhanced disinfection and isolation/outbreak cleaning.|Covers enhanced disinfection requests and isolation/outbreak response cleaning for specific areas with detailed precautions.|
|Linen and Laundry Services|Request clean linen delivery and soiled linen pickup.|Involves clean linen delivery and soiled linen pickup requests, detailing linen type, quantity, and handling instructions.|
|Hazardous Materials Handling|Request chemical and biohazard spill cleanup.|Includes chemical and biohazard spill cleanup requests, specifying the nature, size, and urgency of the spill along with PPE requirements.|
|Facility Maintenance Support|Request post-maintenance cleanup and facility issue reporting.|Consists of post-maintenance cleanup requests and facility issue reporting, including area affected and issue description.|
|Patient Room Turnover Services|Request standard and emergency/STAT room turnover.|Encompasses standard and emergency/STAT room turnover requests, detailing room number, urgency, and specific cleaning instructions.|

<table id="table_vgq_4mg_1gc"><thead><tr><th>

Catalog Item/Service Definition

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Daily Cleaning Request

</td><td>

Routine cleaning of designated areas according to specified schedules and instructions.

</td></tr><tr><td>

Terminal Cleaning Request

</td><td>

Case categories: -   Isolation Room Terminal Clean - Comprehensive cleaning after patient discharge or isolation in rooms requiring high-level disinfection.
-   Standard Discharge Clean - Thorough cleaning after patient discharge to prepare the room for new occupants.
-   Enhanced/STAT Cleaning - Immediate and intensive cleaning for emergency situations requiring expedited room turnover.

</td></tr><tr><td>

High-Touch Surface Disinfection

</td><td>

Targeted disinfection of frequently touched surfaces to prevent cross-contamination.

</td></tr><tr><td>

Regulated Medical Waste

</td><td>

Case categories: -   Sharps Disposal - Safe disposal of sharp medical instruments such as needles and scalpels.
-   Trash Room Maintenance - Regular upkeep of trash rooms to ensure cleanliness and order.
-   Biohazard Waste Pickup - Collection and disposal of biological hazardous waste materials.

</td></tr><tr><td>

General Trash Pickup Request

</td><td>

Routine collection of general trash from specified areas.

</td></tr><tr><td>

Recycling Request

</td><td>

Collection of recyclable materials and transport to designated recycling facilities.

</td></tr><tr><td>

Enhanced Disinfection Request

</td><td>

Intensive disinfection for areas requiring extra precaution due to potential contamination.

</td></tr><tr><td>

Isolation/Outbreak Response Cleaning

</td><td>

Specialized cleaning procedures for areas affected by infectious outbreaks or requiring isolation protocols.

</td></tr><tr><td>

Clean Linen Delivery Request

</td><td>

Delivery of clean linens to designated units as per request details.

</td></tr><tr><td>

Soiled Linen Pickup Request

</td><td>

Collection of used linens from specified locations and handling as per instructions.

</td></tr><tr><td>

Chemical Spill Cleanup Request

</td><td>

Safe cleanup of chemical spills, specifying spill type and required safety measures.

</td></tr><tr><td>

Biohazard Spill Cleanup Request

</td><td>

Cleanup and decontamination of biohazard spills, detailing type and urgency of spill.

</td></tr><tr><td>

Post-Maintenance Cleanup Request

</td><td>

Cleaning services following maintenance work to remove debris and restore the area.

</td></tr><tr><td>

Facility Issue Reporting

</td><td>

Reporting and request for resolution of facility-related issues including detailed descriptions and photos.

</td></tr><tr><td>

Standard Room Turnover Request

</td><td>

Routine preparation and cleaning of patient rooms for new admissions according to checklist.

</td></tr><tr><td>

Emergency/STAT Turnover Request

</td><td>

Expedited turnover and cleaning of patient rooms for urgent admissions or emergencies.

</td></tr></tbody>
</table>