---
title: Add members to your healthcare facilities support organization
description: Add members to your Care Team Operations for Facilities support organization to provide visibility and access to healthcare facilities cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/cto-facilities-add-members-support-team.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Care Team Operations for Facilities, Healthcare Operations, Healthcare and Life Sciences]
---

# Add members to your healthcare facilities support organization

Add members to your Care Team Operations for Facilities support organization to provide visibility and access to healthcare facilities cases.

## Before you begin

Role required: admin

## About this task

If you don't have existing groups already created for your facilities location support agents, you can create a group to associate users to this role. You can also assign this role to users individually.

## Procedure

1.  Navigate to **All** > **Customer Service** > **Service Organizations** > **Internal Business Locations**.

2.  Open the internal business location that aligns with the healthcare organization you want to add members to.

3.  Navigate to the **Members** related list.

4.  Select **Edit**.

5.  Use the arrows to members from the **Collection** list into the **Members** list.

6.  Select **Save**.

7.  In the **Members** related list of the Internal Business Location record, open a member record and select **New** under Service Organization Member Responsibilities.

8.  Use the **Type** field to assign the member the Location Support Agent or Location Manager Fulfiller roles as needed.

9.  Select **Submit.**

10. Repeat steps 7–9 for all newly added members as needed.


## Result

You have added members to your facilities support team and associated them with the appropriate role.