---
title: Create a facilities support request using Care Team Portal
description: Use the Care Team Portal to create a facilities support request.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/cto-facilities-create-request-portal.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Create service requests, Care Team Operations for Facilities, Healthcare Operations, Healthcare and Life Sciences]
---

# Create a facilities support request using Care Team Portal

Use the Care Team Portal to create a facilities support request.

## Before you begin

Role required: sn\_hco.care\_team\_member

## About this task

\[Omitted image "cto-facilities-create-request.png"\] Alt text: A facilities support request being created by Care Team Portal.

Care Team Operations for Facilities comes with preconfigured service requests for facilities support departments.

Select the catalog item that aligns with your request type. Within the support request itself, use the Category field to specify the exact request category.

For example, a nurse who notices an issue with the temperature level in a room would navigate to **Create a request > Request Facilities service > Temperature and Humidity Control** and in the support request, set **Category** to **Room climate issues**.

For detailed information on the Facilities service catalog, see [Service Catalog installed with Care Team Operations for Facilities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/cto-facilities-service-catalog.md).

## Procedure

1.  In the Care Team Portal, navigate to **Create a request** > **Request facilities service**.

2.  Choose the appropriate catalog item for your support request.

3.  In the form that appears, fill in fields as needed.

<table id="table_bsh_bbx_zfc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Unit

</td><td>

The unit associated with the request.

</td></tr><tr><td>

Location

</td><td>

The healthcare location in which facilities support is needed.

</td></tr><tr><td>

Category

</td><td>

The category of this request. For a detailed list of categories, see [Service Catalog installed with Care Team Operations for Facilities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/cto-facilities-service-catalog.md).

</td></tr><tr><td>

Description

</td><td>

Optionally, enter a description of the issue to assist the support agent.

</td></tr><tr><td>

Priority

</td><td>

The priority of the issue. Options are:-   1 - Critical
-   2 - High
-   3 - Moderate
-   4. Low


</td></tr><tr><td>

Available start

</td><td>

The day and time in which support can attempt to resolve the issue.

</td></tr></tbody>
</table>4.  Add attachments as needed.

5.  Select **Submit**.