---
title: Create a care team case request in Care Team Mobile
description: Create a care team case request from your mobile device so that the work is defined, prioritized, and routed to the right care team.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/cto-mobile-create-care-team-case.html
release: australia
topic_type: task
last_updated: "2026-09-24"
reading_time_minutes: 1
breadcrumb: [Manage care team cases and tasks using Care Team Mobile, Care Team Mobile, Healthcare Operations, Healthcare and Life Sciences]
---

# Create a care team case request in Care Team Mobile

Create a care team case request from your mobile device so that the work is defined, prioritized, and routed to the right care team.

## Before you begin

Role required: sn\_cto.care\_team\_agent

## Procedure

1.  In Care Team Mobile, navigate to **Track requests** > **Care team**.

2.  Select **Create a request**.

    The catalog list opens, showing only the Care Team Services catalog.

3.  Select the **Care Team Services** catalog, and then select **Care Team Work**.

4.  Fill in the fields on the form.

    |Field|Description|
    |-----|-----------|
    |**Requesting service organization**|Service organization making the request.|
    |**Assignment group**|Group to assign the case to.|
    |**Assigned to**|Care team agent to assign the case to.|
    |**Description**|Description of the work needed.|
    |**Priority**|Priority of the case.|
    |**Window start**|Start of the time window for the work.|
    |**Window end**|End of the time window for the work.|
    |**Apply request details**|Option to apply the request details to the tasks and work orders created for the case.|

5.  Select **Submit**.


## Result

A care team case is created, and care team tasks are generated for the case from the care team task plan template. A confirmation message appears after the case is created which will list the care team case record number.

## What to do next

[Assign a care team case in Care Team Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/cto-mobile-assign-care-team-case.md)