---
title: Healthcare orchestration cases and tasks
description: Healthcare orchestration cases and healthcare orchestration tasks are created to manage cross‑unit oversight and coordination.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/ctwm-healthcare-orc-cases-task.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Explore, Care Team Work Management, Healthcare Operations, Healthcare and Life Sciences]
---

# Healthcare orchestration cases and tasks

Healthcare orchestration cases and healthcare orchestration tasks are created to manage cross‑unit oversight and coordination.

## Healthcare orchestration case

A healthcare orchestration case represents a multi‑unit plan, such as:

-   Joint Commission readiness rounds
-   Quality and safety reviews
-   Infection control audits
-   Multi‑unit operational assessments

It serves as the coordinating layer that brings together work occurring across multiple units into a single, managed initiative.

The healthcare orchestration case provides leadership with a centralized view of progress across all participating units, including visibility into exceptions, delays, or compliance gaps.

## Healthcare orchestration task

While care teams execute unit‑level tasks, leadership often has their own coordination work.

Healthcare orchestration tasks capture these responsibilities, such as:

-   Reviewing submitted assessments
-   Sending communications to impacted units
-   Following up on documented issues
-   Preparing evidence for regulatory review

These tasks help ensure that cross‑unit activities can move forward smoothly without reliance on ad‑hoc follow‑up.