---
title: Resolve a healthcare case using CSM/FSM Configurable Workspace
description: Use Workspace in a ServiceNow instance to work on healthcare cases created from an EMR system.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/emr-help/emr-help-view-resolve-emr-healthcare-case.html
release: australia
product: EMR Help
classification: emr-help
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [View and resolve healthcare cases, Resolve EMR Help requests, EMR Help, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Resolve a healthcare case using CSM/FSM Configurable Workspace

Use Workspace in a ServiceNow instance to work on healthcare cases created from an EMR system.

## Before you begin

Role required: sn\_ind\_rmt\_help.viewer

## Procedure

1.  Navigate to **Workspace** > **CSM/FSM Configurable Workspace**.

2.  Select the **List** icon and then navigate to **Cases** > **All**.

3.  Select the EMR case that you want to work on.

4.  Review and the case using the **Details** tab.

    **Note:**

    Information from the EMR request is captured in the **EMR session overview** contextual side panel.

5.  To close the EMR case, scroll to the **Closure Information** section.

6.  In the **Closure Information** section, complete the form fields.

7.  Select **Close Case**.