---
title: Setting up roles and responsibilities in Care Team Operations for Healthcare IT
description: To be determined.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/hco-it-set-up-roles-responsibilities.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Care Team Operations for Healthcare IT, Healthcare Operations, Healthcare and Life Sciences]
---

# Setting up roles and responsibilities in Care Team Operations for Healthcare IT

To be determined.

To understand how roles and responsibilities function in Healthcare Operations, see [Setting up roles and responsibilities for Healthcare Operations users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-operations-core/cto-setting-up-roles-responsibilities.md).

The following roles and responsibilities are included with Care Team Operations for Healthcare IT:

<table id="table_wtz_5ks_jhc"><thead><tr><th>

Role

</th><th>

Responsibility

</th><th>

Description

</th></tr></thead><tbody><tr><td>

sn\_cto\_hcit.loc\_support\_agent

</td><td>

Support Department AgentInherits Location Support Agent responsibility from Service Model Foundation.

</td><td>

Can view/resolve all cases under their assignment group, tracks, and fulfill cases.

</td></tr></tbody>
</table>## What to do next

1.  [Assign roles to Care Team Operations for Healthcare IT users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/cto-it-set-up-roles.md)
2.  [Assign responsibilities to Care Team Operations for Healthcare IT users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/cto-hcit-assign-responsibilites.md)