---
title: Activate the Care Team Operations Case Creation AI voice agent
description: Activate the Care Team Operations Case Creation AI voice agent to enable care team members to create and manage cases over the phone.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/hco-now-assist-activate-voice-agent.html
release: australia
topic_type: task
last_updated: "2026-04-01"
reading_time_minutes: 1
breadcrumb: [Configure, ServiceNow Otto for Care Team Operations, Healthcare and Life Sciences]
---

# Activate the Care Team Operations Case Creation AI voice agent

Activate the Care Team Operations Case Creation AI voice agent to enable care team members to create and manage cases over the phone.

## Before you begin

Role required: admin

For information on configuring and deploying AI Voice Agents, see [Deploy AI voice agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/deploy-ai-agents-for-voice.md).

**Note:**

The voice AI assistant needs to be activated before you can add it the AI agent to it. Ensure the communication channels and authentication are configured before activating the voice AI assistant. For more information, see [Integrate voice assistant with mobile app launcher.](https://www.servicenow.com/docs/r/intelligent-experiences/integrate-voice-assistant-with-mobile-app-voice-launcher.html)

## Procedure

1.  Navigate to **AI Agent Studio** > **Create and manage** > **AI agents**.

2.  Select **Care Team Operations Case Creation AI voice agent**.

3.  Navigate to **Select channels and status**.

4.  In **Engage via voice assistants**:

    -   Select **Allow**.
    -   In Voice Assistants, add **Now Assist Voice Deployment**.
5.  In Activation Status, toggle **This AI Agent is active** to Yes.

6.  Select **Save**.


## Result

The Care Team Operations Case Creation AI voice agent is now activated for use with Care Team Operations.