---
title: Activate ServiceNow Otto for Virtual Agent for case intake
description: Activate Virtual Agent and set it to discoverable to enable case intake within the Request care team assistance agentic workflow.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/hco-now-assist-activte-agent.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, ServiceNow Otto for Care Team Operations, Healthcare and Life Sciences]
---

# Activate ServiceNow Otto for Virtual Agent for case intake

Activate Virtual Agent and set it to discoverable to enable case intake within the Request care team assistance agentic workflow.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **AI Agent Studio** > **Overview**.

2.  In **Agentic Workflows**, select **Request care team assistance**.

3.  In **Select channels and status**, navigate to **Virtual Agent**.

4.  Toggle **Display** to on.

5.  In **Assistants where AI Agents are discoverable**, select **ServiceNow Otto for Virtual Agent \(default\)**.

6.  Select **Save**.


## Result

ServiceNow Otto for Virtual Agent is now available to initiate the Request care team assistance agentic workflow.