---
title: Enable the Request care team assistance agentic workflow to create care team cases
description: Enable the Request care team assistance agentic workflow so that care team cases can be created using ServiceNow Otto for Virtual Agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/hco-now-assist-enable-request-cto-assistance.html
release: australia
topic_type: task
last_updated: "2026-04-01"
reading_time_minutes: 1
breadcrumb: [Configure, ServiceNow Otto for Care Team Operations, Healthcare and Life Sciences]
---

# Enable the Request care team assistance agentic workflow to create care team cases

Enable the Request care team assistance agentic workflow so that care team cases can be created using ServiceNow Otto for Virtual Agent.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **AI Agent Studio** > **Create and manage** > **Agentic Workflows**.

2.  Select **Request care team assistance**.

3.  Navigate to **Select channels and status**.

4.  In Virtual Agent, set the following fields:

    -   Toggle **Display** to on.
    -   In Assistants where AI agents are discoverable, select **ServiceNow Otto for Virtual Agent \(default\)**.
5.  Select **Save**.


## Result

The **Request care team assistance** agentic workflow is now enabled in ServiceNow Otto for Virtual Agent.