---
title: Add a record producer to CSM portal for B2B2C in Healthcare and Life Sciences Service Management Core
description: Add a record producer to the CSM portal for use with B2B2C.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-add-record-producer-csm-portal.html
release: australia
product: Healthcare and Life Sciences Service Management Core
classification: healthcare-and-life-sciences-service-management-core
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Set up B2B2C, Configure, Healthcare and Life Sciences Service Management Core, Healthcare and Life Sciences Service Management, Healthcare and Life Sciences]
---

# Add a record producer to CSM portal for B2B2C in Healthcare and Life Sciences Service Management Core

Add a record producer to the CSM portal for use with B2B2C.

## Before you begin

Create a record producer for use with B2B2C. For more information, see [Create a record producer for B2B2C in Healthcare and Life Sciences Service Management Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-b2b2c-create-record-producer.md).

Role required: admin

## Procedure

1.  Navigate to **All** > **Service Portal** > **Portals**.

2.  Select the Customer Support \(CSM\) portal.

3.  Next to the CSM Header Menu, select the preview icon.

4.  Select **Open Record**.

5.  Under the Menu Items sections, navigate to Case and select **Preview Case** > **Open Record**.

6.  Under the Menu Items sections, select **New** and fill in the fields.

    1.  Set the **Type** field to **Catalog Item**.

    2.  Set **Catalog item** to the record producer that you created previously.

    3.  For page, enter `csm_get_help`.

    4.  Enter the remaining fields as needed.

7.  Select **Save**.


## Result

Your record producer is added to the CSM portal.